Senior Technical Information Specialist

Komatsu America Corp.; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401k and/or employee savings programs

Employee time off (vacation and public

Disability benefits

Life insurance

Employee learning and development

Job summary

Komatsu America Corp. is seeking a seasoned Technical Information professional to create or revise operation, maintenance, and repair instructions for Komatsu equipment. You will guide other Technical Information staff and coordinate with engineers and service teams.

You will develop XML content using DITA guidelines, work with CAD data, and oversee illustrations. Travel up to 5-10% may be required to examine equipment in the field, and you will mentor associates while leading projects.

Qualifications

• Bachelor’s in Engineering, Technical Communications, or related work/military experience.
• 5+ years related experience in technical communications including experience in a technical role related to engineering, manufacturing, service technician or factory technical advisor roles.
• Possibly 5-10% travel to examine equipment in the field; Gemba with customers or distributors; industry specific seminars/training; departmental training or meetings.
• Must showcase ability to train others and lead projects.
• Must showcase project management in core and goals.
• Basic technical communication system administration knowledge and understanding.
• Strong problem-solving and system knowledge.
• Ability to build rapport and maintain positive relationships with others, collaborate across functions, and train others.
• Commitment to staying updated with technology and best practices.
• Technical aptitude or ability to learn Komatsu machine systems or technical content.
• Leadership and mentoring skills.

Responsibilities

• Information Gathering: Research engineering drawings, blueprints, schematics, procedures, standards, and documents; interview engineers and technicians; coordinate with third-party manufacturers for information.
• Information Development: Independently create XML Content using guidelines with maps and topics.
• Illustration Creation/Revision: Create or revise photos and CAD data using Adobe CC and CAD tools; coordinate with outsource support.
• Technology Integration: Expert level understanding of DITA XML and related tools; perform code-level reviews; develop GenAI solutions.
• Project Management: Manage projects on time; ensure formatting and style compliance; coordinate outsource support and report to leadership.
• Collaboration: Work with SMEs to ensure information is useful for field service and customers; provide system administration support.
• Leadership: Lead or support department goals with root cause analysis and completed solutions.
• Knowledge Transfer: Train others and supervise related positions.

Skills

XML/DITA proficiency

Project management

Leadership

Collaboration

Technical communication

Mentoring

Education

Bachelor’s in Engineering, Technical Communications, or related

Tools

Adobe Creative Cloud

CAD tools

XML Editors

CCMS System

GenAI tools

Job description

Join Komatsu and Be Part of Something Big!

Job Overview

Create or revise operation, maintenance, and repair instructions associated with Komatsu equipment and provide direction to other Technical Information positions as required.

Key Job Responsibilities

• Information Gathering: Research engineering drawings; blueprints; electrical, hydraulic, and/or pneumatic schematics; manufacturing operating procedures; applicable industry standards; other internal and external documents; interviews with engineers, service technicians, tradesmen and assemblers; attend equipment kick-off meetings; and coordination with third-party manufacturers and suppliers for information regarding equipment operation, installation and removal, assembly and disassembly, maintenance, adjustments, repairs and lubrication.
• Information Development: Independently, create XML Content using guidelines with supplied maps and annotated topic lists.
• Illustration Creation/Revision: Create, manipulate, or revise photos, 2D/3D Engineering CAD data in various tools including Adobe Creative Cloud, Lightweight CAD tools. Coordinate as needed with outsource support for overflow and illustration support.
• Technology Integration: Expert level understanding of DITA XML, and related tools, XML Editors, Terminology and STE Manager, CCMS System. Perform code-level reviews of other individual's XML content. Creates and Deploys GenAI solutions. Maintains professional awareness of tools, methods used in technical communications outside of the corporation.
• Project Management: Manage projects accurately and on time. Provide timely edits to confirm that format, spelling, and style are in accordance with published standards. Leads outsource support coordination related to projects, providing reports to the Principal or Manager.
• Collaboration: Work with SMEs to ensure the appropriate information is beneficial to field service teams and end customer. Provide system administrative support for relative programs.
• Leadership: Lead or support department-related and company goals with root cause analysis and completed solutions.

Knowledge Transfer: Can teach others and supervise fully qualified and Associate Technical Information positions.

Qualifications/Requirements

• Bachelor’s in Engineering, Technical Communications, or related work/military experience.
• 5+ years related experience in technical communications including experience in a technical role related to engineering, manufacturing, service technician or factory technical advisor roles.
• Possibly 5-10% travel to examine equipment in the field; Gemba with customers or distributors; industry specific seminars/training; departmental training or meetings.
• Must showcase ability to train others and lead projects.
• Must showcase project management in core and goals.
• Basic technical communication system administration knowledge and understanding.
• Strong problem-solving and system knowledge.
• Ability to build rapport and maintain positive relationships with others, collaborate across functions, and train others.
• Commitment to staying updated with technology and best practices.
• Technical aptitude or ability to learn Komatsu machine systems or technical content.
• Leadership and mentoring skills.

Additional Information

• Ability to comprehend technical documents or data.
• Strong problem solving skills, including being able to concentrate and have a high attention to detail to solve complex problems swiftly.
• Strong organizational skills.
• Communicates with customers (internal and external) in a clear and effective manner.
• Must be able to adhere to process protocol.
• Must be able to apply established protocols in a timely manner.
• Must be able to inspect site and work areas to detect safety concerns.
• Must be able to manage the stress and mental fatigue that comes from a heavy workload, competing priorities and ambiguity.
• Ability to deliver work within tight deadlines.
• Ability to remain calm in situations involving stress, deadlines, or upset employees or third parties.
• Ability to establish and manage priorities of yourself and subordinates to achieve targeted performance metrics, if applicable.
• Ability to maintain an effective and collaborative working relationship with managers, peers, subordinates, and third parties. Has a high degree of tact and diplomacy when needed.
• Ability to understand how your emotions and communications are perceived by others including managers, peers, subordinates, and third parties. Modify as needed to be an effective team member.
• High level of self-motivation. Demonstrates leadership and good professional judgement, consistent with role in the organization.

Company Benefits

• 401k and/or employee savings programs
• Employee time off (vacation and designated holidays)
• Employee and family assistance programs
• Disability benefits
• Life insurance
• Employee learning and development programs

Diversity & Inclusion Commitment

At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences, and contributions.We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.

Company Information

Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company’s founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com .

EEO Statement

Komatsu is an Equal Opportunity Workplace and an Affimative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.