Senior Technical Event & Customer Briefing Manager

Rose International; Round Rock (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Rose International seeks a Senior Technical Event & Customer Briefing Manager to lead executive customer briefings, technology demonstrations, and engagement events. You will collaborate with account teams to tailor content, manage pre-briefing research, and ensure flawless onsite delivery.

You will oversee technical environments for events, including AI workstations and demonstrations, providing primary onsite support and post‑briefing follow‑ups to accelerate the sales pipeline.

Qualifications

• 2–4+ years in technical operations, IT support, lab management or related technical role.
• 1–2+ years in a customer-facing consulting, briefing, or engagement role.
• Experience supporting customer-facing briefings, executive engagements, or demonstration environments.
• Ability to develop tailored briefing agendas and facilitate consultative customer conversations.
• Strong troubleshooting across hardware, software, networking, and presentation technologies.

Responsibilities

• Partner with account teams to understand customer challenges, objectives, and outcomes.
• Develop tailored briefing agendas aligning Dell solutions, demos, and thought leadership to priorities.
• Conduct pre-briefing discovery and research to shape content and demonstrations.
• Facilitate and moderate customer briefing sessions, manage flow and ensure focus.
• Deliver post-briefing summaries, action items, and follow-up recommendations.
• Build consultative relationships with account teams to drive repeat engagement.
• Own and maintain technical environments for events, including AI platforms and demos.

Skills

Technical operations

IT support

Customer-facing

Briefings

Demonstrations

Troubleshooting

Windows & Linux

Presentation skills

Organizational skills

Onsite event support

Education

Bachelor's degree or equivalent experience

Tools

NVIDIA GB10 platforms

AI workstations

CRM platforms

Briefing management platforms

Dell Technologies infrastructure

Job description

***Only qualified Senior Technical Event & Customer Briefing Manager candidates located near Santa Clara, CA; Hopkinton MA; or Round Rock TX are to be considered due to the position requiring an onsite presence ***

Preferred Education

• Bachelor's degree or equivalent experience.

Required Skills, Experience & Abilities

• 2–4+ years in technical operations, IT support, lab management, or a related technical role.
• 1–2+ years in a customer-facing consulting, briefing, or engagement role.
• Experience supporting customer-facing briefings, executive engagements, or demonstration environments.
• Ability to develop tailored briefing agendas and facilitate consultative customer conversations.
• Strong troubleshooting skills across hardware, software, networking, and presentation technologies.
• Experience with workstation, server, GPU, or AI computing environments.
• Knowledge of Windows and Linux operating systems.
• Excellent presentation, facilitation, storytelling, and written communication skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Proficiency with Microsoft 365 tools.

Preferred Skills

• Experience with NVIDIA GPU technologies, AI platforms, and NVIDIA GB10 systems.
• Background supporting Executive Briefing Centers or executive-level engagements.
• Knowledge of Dell Technologies infrastructure, AI, storage, networking, and compute solutions.
• Familiarity with AI, generative AI, and emerging technology trends.
• Experience with CRM or briefing management platforms.
• Understanding consultative selling methodologies and how briefings support the sales cycle.
• Familiarity with audio/visual technologies and briefing room environments.

Job Overview

Seeking a Customer Briefing & Technical Event Management Specialist to manage executive customer briefings, technology demonstrations, and customer engagement events.

Responsibilities

Briefing Consulting

• Partner with account teams to understand customer challenges, objectives, and desired outcomes.
• Develop tailored briefing agendas aligning Dell solutions, demos, and thought leadership to customer priorities.
• Conduct pre‑briefing discovery and research to shape content and identify relevant demonstrations.
• Facilitate and moderate customer briefing sessions, managing flow and keeping discussions on track.
• Deliver post‑briefing summaries, action items, and follow‑up recommendations to support pipeline acceleration.
• Build consultative relationships with account teams and customer stakeholders to drive repeat engagement.

Technical & Program Operations

• Own and maintain all technical environments for Dell Technologies Days, including NVIDIA GB10 platforms, AI workstations, and demonstration systems.
• Lead technology setup, testing, deployment, troubleshooting, and teardown for briefings and hands‑on labs.
• Serve as primary onsite technical support, providing fast issue resolution during customer engagements.
• Manage hardware inventories, asset tracking, documentation, and system lifecycle activities.
• Manage customer‑facing OFT activities and maintain accurate event information across the global event calendar and other internal tools.
• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.

About Rose

• Founded in 1993
• Office Locations Across the U.S.
• 150+ Clients: Corporations and Government Agencies
• Employee Oriented Company
• Challenging Assignments Across the U.S.
• Continuous Professional Development

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