Senior Technical Delivery Manager, CRM Technology & Client Data

Brobston Group LLC; New York (NY); Hybrid; USD 140,000 - 210,000; Full time

Job summary

Brobston Group LLC in New York City is seeking a Senior Technical Delivery Manager to translate architecture into detailed designs and drive Salesforce Data 360 delivery. You will lead engineering teams, coordinate vendors, and ensure adherence to enterprise standards while shaping the CRM roadmap.

The role requires hands-on leadership, strong data modeling and integration experience, and the ability to manage cross-functional stakeholders in a hybrid on-site setting.

Qualifications

• 7+ years of CRM/CDP/Data 360 experience with Salesforce expertise.
• Hands-on technical leader with experience in data models and integration patterns.
• Strong knowledge of CRM development, consumer databases, data quality and MDM.
• Experience enforcing release management, code versioning, and deployment best practices.
• Preferred: Salesforce Data 360/CDP Cloud Consultant experience and Salesforce certifications (Administrator, Platform Developer I, Data 360 Consultant).

Responsibilities

• Translate CRM architecture into technical designs, data flows, and user stories for development teams.
• Serve as technical design authority for Salesforce Data Cloud components and identity resolution logic.
• Ensure development adheres to enterprise standards, patterns, and best practices.
• Lead the Agile delivery team, manage sprint planning, and remove roadblocks to ensure on-time delivery.
• Conduct proofs-of-concept and validate new Salesforce Data Cloud features against architecture.
• Manage vendors and coordinate with PM/BA, testers, and internal/external technology teams.
• Implement engineering best practices including environment, release, CI/CD, and deployment methodologies.
• Drive quality through code reviews, automated testing, and QA practices; act as escalation point for complex technical issues.

Skills

CRM/CDP/Data 360

Salesforce expertise

Data models

Integration patterns

Platform capabilities

CRM development

Data quality

Master data management

Release management

Code versioning

Deployment practices

Agile delivery

Education

Bachelor's degree or equivalent

Job description

Summary

The Senior Technical Delivery Manager, CRM Technology & Client Data leads technical delivery for Salesforce Data 360 and the CRM ecosystem, translating architecture into detailed designs and actionable work for engineering teams. This hands‑on technical program manager drives implementation, validates new platform features, and manages vendors and cross-functional stakeholders to deliver the CRM roadmap. The role is based in New York City with a hybrid schedule requiring a minimum of three days on‑site.

Responsibilities

• Translate high-level CRM architecture into technical designs, data flows, and user stories for development teams
• Serve as technical design authority for Salesforce Data Cloud components and identity resolution logic
• Ensure development adheres to enterprise standards, patterns, and best practices
• Lead the Agile delivery team, manage sprint planning, and remove technical roadblocks to ensure on‑time delivery
• Conduct proofs‑of‑concept and validate new Salesforce Data Cloud features against architecture
• Manage vendors and coordinate with PM/BA, testers, and internal/external technology teams
• Implement engineering best practices including environment, release, CI/CD, and deployment methodologies
• Drive quality through code reviews, automated testing, and QA practices; act as escalation point for complex technical issues

Requirements

• Minimum 7 years of CRM/CDP/Data 360 experience with Salesforce expertise (Marketing Cloud, Data 360/CDP, Salesforce Core)
• Proven hands‑on technical leader with experience in data models, integration patterns, and platform capabilities
• Strong knowledge of CRM development, consumer databases, data quality, and master data management principles
• Experience enforcing release management, code versioning, and deployment best practices
• Preferred: Salesforce Data 360/CDP Cloud Consultant experience and relevant Salesforce certifications (Administrator, Platform Developer I, Data 360 Consultant)
• Bachelor's degree or equivalent experience; ability to work hybrid in Midtown Manhattan (minimum 3 days onsite)