Remote Technical CSM: Data Platforms & Infra

Redpanda Data; United States; Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Remote first

Healthcare coverage

401(k) matching

Unlimited PTO

Home office allowance

Swag

Job summary

Redpanda Data seeks a Technical Customer Success Manager to own the post-sale technical relationship, drive production readiness, and turn technical success into customer-led growth. You will monitor deployments, coordinate resources, and resolve escalations across engineering and support teams.

You’ll work with customers on architecture reviews, go-live plans, and ongoing adoption, leveraging Kubernetes, cloud platforms, and observability tools.

Qualifications

• 4+ years in a TAM, technical CSM, or post-sales engineering role supporting data infrastructure, distributed systems, or developer platforms.
• Excellent written and verbal communication, with the ability to explain technical concepts concisely to non-technical stakeholders
• Strong program and stakeholder management across technical and executive audiences
• Working knowledge of distributed systems concepts such as replication, partitioning, throughput, and latency
• Hands-on familiarity with at least one major cloud provider (AWS, GCP, Azure) and with Kubernetes
• Understanding of networking concepts (VPC peering, PrivateLink, DNS, TLS)
• Proven ability to manage technical escalations to mutually agreeable outcomes
• Experience working in a fast-moving, 100% distributed team
• Join Redpanda if you’d enjoy being part of a fast-moving, diverse, people-first organization with team members around the globe and a culture based on trust, transparency, communication, and kindness. You’ll dive into a nimble, high-impact team with the latest AI tools - and the budget to actually use them
• Hands-on Apache Kafka or streaming experience (Kafka, Confluent, Pulsar, Kinesis)
• Experience with large-scale data platforms or complex enterprise software implementations
• Observability tooling such as Prometheus and Grafana
• Scripting in Python or Bash
• Cloud or Kubernetes certifications (AWS, CKA)
• SFDC, Metabase, Qlik
• Familiarity with MEDDIC or similar sales methodologies

Responsibilities

• Own the post-sale technical relationship with customers and drive adoption.
• Lead onboarding and production go-live against a customer-approved success plan.
• Run cluster health checks and usage reviews using telemetry and dashboards to spot risks.
• Own technical escalations end-to-end with Support and Engineering.
• Translate customer requirements into clear feedback for Product and Engineering.
• Act as trusted advisor, aligning Solutions Architects, Engineering, Product, and Support as needed.

Skills

TAM experience

Communication skills

Stakeholder management

Distributed systems

Cloud experience

Kubernetes

Networking knowledge

IaC (Terraform/Helm)

Kafka experience

Observability tools

Scripting

Sales process knowledge

Tools

Terraform

Helm

Metabase

Qlik

Job description

Redpanda Data seeks a Technical Customer Success Manager to own the post-sale technical relationship, drive production readiness, and turn technical success into customer-led growth. You will monitor deployments, coordinate resources, and resolve escalations across engineering and support teams.

You’ll work with customers on architecture reviews, go-live plans, and ongoing adoption, leveraging Kubernetes, cloud platforms, and observability tools.