Senior Technical Consultant, Platform - Federal

ServiceNow; Austin (TX); Remote; USD 100,000 - 130,000; Full time

Job summary

A leading company is seeking a Senior Technical Consultant to join their customer engagement team. This role involves consulting with clients and configuring the ServiceNow platform to enhance business outcomes. The ideal candidate will have extensive experience with ServiceNow, particularly in federal agencies, and will play a key role in delivering technical solutions and mentoring team members. The position supports flexible work arrangements, including remote work, and requires a U.S. Top Secret clearance.

Qualifications

• At least 3 years of experience with ServiceNow Government Community Cloud.
• Minimum of 5 years in configuration/development with complex technologies.

Responsibilities

• Create and deliver platform solutions based on technical architecture.
• Lead design workshops and assist in documenting requirements.
• Manage multiple complex projects and mentor team members.

Skills

Interpersonal Skills

Customer-Centric Attitude

Consulting

Tools

ServiceNow

LDAP

VPN

SSL

SAML/SSO

Job description

Senior Technical Consultant, Platform - Federal

• Full-time
• Employee Type: Regular
• Region: AMS - North America and Canada
• Work Persona: Remote

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. Join us as we pursue our purpose to make the world work better for everyone.

The Role

The Sr. Technical Consultant, Expert Services is a key member of the customer engagement team, acting as a functional and technical expert. Your role involves consulting with customers and configuring the ServiceNow Platform products based on best practices to accelerate and drive customer business outcomes.

What you will do:

• Create and deliver platform solutions considering long-term technical architecture, process design, and ServiceNow standards.
• Support platform-wide process definition, re-engineering, and gap analysis during workshops with stakeholders.
• Advise customers on leveraging ServiceNow capabilities to improve processes.
• Lead design workshops across multiple ServiceNow products and capabilities.
• Assist customers in documenting requirements and drafting user stories, acceptance criteria, and testing strategies.
• Provide training and oversight to customers' future system administrators.
• Lead technical project delivery and oversee partner development when needed.
• Develop integration components such as SSO and LDAP.
• Ensure quality in all customer-facing deliverables.
• Manage multiple complex projects simultaneously.
• Support sales activities as required.
• Mentor and train team members and partners.
• Travel up to 50% annually based on customer needs.

Qualifications:

• U.S. Top Secret / Sensitive Compartmented Information (TS/SCI) Clearance.
• At least 3 years of experience working with ServiceNow Government Community Cloud in U.S. federal agencies.
• Experience with ServiceNow security features including Vault, Edge Encryption, and Data Privacy.
• Knowledge of ServiceNow Domain Separation.
• Minimum of 5 years of configuration/development experience with complex technologies, including integrations and portals.
• Ability to influence and consult in complex customer environments, providing options with risks and benefits.
• Experience with data management and database concepts.
• Knowledge of enterprise technologies such as LDAP, VPN, SSL, SAML/SSO.
• Strong interpersonal skills and a customer-centric attitude.
• Proven ability to work effectively in a team environment.

We support flexible work arrangements, including remote work. Learn more here.

Equal Opportunity Employer

ServiceNow is committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, creed, religion, sex, sexual orientation, national origin, or other protected categories.

Accommodations

If you require accommodations during the application process, please contact [e-mail].

Export Control Regulations

Positions requiring access to controlled technology may need export control approval. Employment is contingent upon obtaining necessary licenses or approvals.