Senior Technical Consultant

Fortra; United States; Remote; USD 150,000 - 160,000; Full time

Job summary

Fortra is seeking a Sr. Technical Consultant to lead planning, installation, and deployment of software solutions for clients. You will train customers, manage projects, and ensure optimal performance while delivering excellent service.

You will travel up to 50% to customer locations and collaborate with the Professional Services team to drive successful outcomes and ongoing value.

Qualifications

• 4-year degree preferred or equivalent work experience.
• 2+ years of experience implementing and providing services on related software.
• Strong communication and analytical skills; capable of handling complex projects.

Responsibilities

• Deliver complex software implementation projects from contract acceptance through Go Live.
• Guide customers through best practice processes for successful adoption of the solution.
• Create high-level acceptance test plans to confirm functionality and demonstrate value to the customer.
• Configure and document software settings and deployment architecture to meet requirements.
• Build and maintain strong customer relationships; identify opportunities for additional services.

Skills

Software implementation

Project management

Customer relationships

Analytical thinking

Communication skills

Education

Bachelor's degree or equivalent

Job description

Whether you're an experienced professional or just getting started, your contributions matter at Fortra. If you're passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you.We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, andmuch more!

We are seeking a highly skilled and customer-focused Sr. Technical Consultant to join our Professional Services team. In this role, you will be responsible for planning, installing, and implementing Fortra software solutions for clients, ensuring seamless deployment and optimal performance. You will also deliver comprehensive training and guidance to customers, enabling them to maximize the value of our solutions. This position requires strong technical expertise, excellent communication skills, and the ability to manage complex projects while providing an exceptional customer experience.

WHAT YOU'LL DO

• Deliver complex software implementation projects from contract acceptance through to Go Live.
• Guide customers through best practice processes to help ensure successful adoption of solution.
• Create high level acceptance test plans to confirm solution functionality and demonstrate functionality to customer.
• Configure and document software settings and deployment architecture to meet Fortra and customer requirements.
• Resolve any identified issues or concerns related to the software implementation.
• Document and elevate complex issues to Support.
• Interacts with customers regularly to schedule work, provide project updates, clarify
  requirements and answer questions about the project or products. Often delivers product training.
• Regularly employs consultative selling techniques during customer interactions and identifies selling opportunities (software and services) with customers. Builds strong customer relationships that encourage additional services work with customers.
• Work collaboratively to assess impact of change requests for effort estimation and capacity planning purposes.
• Provide communication of task status to the customer and to the Manager of Professional Services through regular status reporting and other presentation vehicles.
• Assist in the monitoring of project-related issues or escalations (of an urgent or high priority nature) and build response strategies and actions to address issues.
• Back-up for TAM's projects as required
• Provides Resident Consultant work as required
• Travel up to and sometimes more than 50% to customer locations.
• Other duties as assigned.
  

QUALIFICATIONS

• A four-year degree is preferred. Equivalent work experience and accreditations will be considered
• 2+ years of experience implementing and providing Services on related software
• Confident and positive attitude in facing complex organizations and processes.
• Strong analytical and problem-solving skills with high attention to detail and quality.
• Effective interpersonal and professional communication skills, both verbal and written.
• Builds strong customer relationships through responsiveness and expertise.
• Strong organizational and time management skills.
• Ability to effectively handle multiple projects and responsibilities.
• Strong problem-solving and analytical skills, with a keen attention to detail.

Compensation: 150,000 USD - 160,000 USD

At Fortra, we're breaking the attack chain. Ready to join us?

At Fortra, our compensation philosophy prioritizes fair market value and internal equity, aligning with your experience and specialized skill set.

As a full-time, exempt employee at Fortra, you'll enjoy a comprehensive benefits package that includes:

• Health, dental, and vision coverage as of hire

• Immediate enrollment in 401(k), HSA, and FSA plans

• Flexible PTO policy

• Tuition and personal enrichment reimbursement

• Option to enroll in ID Theft Protection Program

At Fortra, work is only part of the story. Explore what Life at Fortra is all about, from perks that support holistic wellbeing to a culture that keeps you connected and empowered to make an impact beyond the job.

Visit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on LinkedIn.

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.