Senior Technical Analyst- Tools Admin

Computacenter AG & Co. oHG; Idaho; Remote; USD 60,000 - 80,000; Full time

Job summary

An exciting opportunity awaits in a dynamic and rapidly expanding Network team. This role offers the chance to leverage your extensive IT experience and contribute to delivering top-notch services globally. You will collaborate with talented professionals and gain exposure to cutting-edge technologies that will enhance your skills. As part of a major player in the digitization landscape, you will help shape the future of technology for leading organizations. Join a team that values innovation and is committed to driving digital transformation across the globe.

Qualifications

• 6+ years of hands-on experience with CA PM and CA Spectrum monitoring tools.
• Ability to manage user and device configurations in CA Spectrum and CA PM.

Responsibilities

• Perform remote management and technical work activities to meet business needs.
• Coordinate with vendors for incidents related to monitoring tools.

Skills

CA PM (Broadcom)

CA Spectrum (Broadcom)

SNMP profile creation

ITIL framework knowledge

Cisco switching and routing concepts

Tools

CA Spectrum

CA PM

Job description

Select how often (in days) to receive an alert:

Senior Technical Analyst- Tools Admin

Location: IN - Bangalore 24/7 | Job-ID: 212399 | Contract type: Standard | Business Unit: System Engineering & Technicians

Life on the team

It’s an exciting opportunity for a technical role in Computacenter’s dynamic and rapidly expanding Network team. You will bring your IT experiences and deliver the quality of services to our customers across the globe and will help us to shape the team. You’ll get to work with some of the most talented and passionate people in the business and get exposure to leading edge technologies which will enable you to advance your skills. Once you started journey in Computacenter, you’ll get to know the work lifestyle and culture of Computacenter in no time.

What you’ll need

1. 6+ years relevant hands-on experience in CA PM(Broadcom), CA Spectrum (Broadcom) monitoring tools.
2. Able to upgrade the image version in CA Spectrum (Broadcom), CA PM(Broadcom).
3. Hands-on experience to recover CA Spectrum tool from old Database backup file.
4. Hands-on experience on user, device addition/deletion on CA spectrum and CA PM Broadcom tool.
5. Hands-on experience on network and security devices addition/deletion on CA spectrum and CA PM Broadcom tool.
6. Hands-on experience to manage trap-storm alert.
7. Hands-on experience on SNMP profile creation in CA spectrum monitoring tool.
8. Hands-on experience on CA PM tool to generate various reports - WAN interface utilization, switch port availability, CPU and Memory utilization, NetFlow top talkers reports, Maintenance, Top 10 and Device availability reports.
9. Able to coordinate with Broadcom vendor for CA spectrum related issues.
10. Knowledge on ITIL framework which includes Incident, Change, Problem management.
11. Basic understanding on Cisco switching and routing concepts, IP addressing and subnetting.

What you’ll do

1. Remote management - Perform a range of technical work activities remotely to meet business and customer requirements.
2. You will be working on industry leading technology and products including CA Spectrum (Broadcom), CA PM(Broadcom).
3. You will be following up with server team during patch upgrade activities carried on CA Spectrum server. Able to manage version upgrade in CA spectrum server.
4. You will be following up with CA Spectrum (Broadcom), CA PM(Broadcom) vendor for incidents related to the monitoring tools.
5. Working with internal team to add/delete/re-model devices into CA spectrum tool.
6. Working with internal team to share various reports captured through CA Spectrum (Broadcom), CA PM(Broadcom) tool.
7. You will be sharing Availability reports and device maintenance reports on a monthly basis. You will be sharing top 10 alarm and event reports on a weekly basis.
8. Knowledge on management agent lost functionality in the spectrum monitoring tool.
9. Keep skills up to date with IT industry standards as appropriate to the role/contract.

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, and enabling people and their businesses.