Senior Technical Account Manager, Southeast Security Partner

Oasis Security; Phoenix (AZ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation package

Comprehensive benefits

Opportunities for career growth

Job summary

Oasis Security is seeking a Senior Technical Account Manager to bridge the gap between our technical team and customers. This role focuses on driving product adoption and ensuring customer satisfaction by leading onboarding processes and advocating customer needs.

Ideal candidates will have 5+ years in customer-facing roles, a strong problem-solving mindset, and experience with Cyber/Identity solutions for large enterprises. Join Oasis in its mission to empower businesses in cybersecurity.

Qualifications

• 5+ years of experience in customer facing roles.
• Experience with Cyber/Identity solutions for enterprise customers.
• Strong ability to troubleshoot complex technical issues.

Responsibilities

• Act as the voice of the customer within the organization.
• Lead the technical onboarding process for new customers.
• Establish and maintain strong relationships with key stakeholders.
• Monitor customer usage, identifying opportunities for upselling.

Skills

Problem-solving skills

Customer satisfaction improvement

Technical support experience

Interpersonal skills

Collaboration skills

Job description

Oasis Security is seeking a Senior Technical Account Manager to bridge the gap between our technical team and customers. This role focuses on driving product adoption and ensuring customer satisfaction by leading onboarding processes and advocating customer needs.

Ideal candidates will have 5+ years in customer-facing roles, a strong problem-solving mindset, and experience with Cyber/Identity solutions for large enterprises. Join Oasis in its mission to empower businesses in cybersecurity.