Senior Technical Account Manager (Smart Supply)

Techleap; United States; On-site; USD 110,000 - 160,000; Part time

Benefits offered by this job

Competitive salary

Unlimited PTO

Medical Insurance – multiple plans

Growth-focused environment

Fun team events

Culture of trust

Job summary

Techleap seeks a strategic post-sales client partner to own the Smart Supply experience, turning signed deals into growing partnerships. You will be the trusted expert across Growth, Planning, and Ad Ops, driving performance, unlocking expansion, and shaping market presence.

You will lead post-sales client management, campaign setup, and cross-functional collaboration, delivering proactive support, insights, and quarterly business review contributions.

Qualifications

• Bachelor's degree required.
• At least 5 years of client-facing programmatic advertising experience.
• Strong communication and cross-functional collaboration skills.
• Ability to translate technical concepts to internal teams and partners.
• Self-motivated with a remote-work-ready mindset.

Responsibilities

• Post-Sales Client Management: serve as the lead point of contact for Smart Supply clients after verbal agreement.
• Deal Delivery & Campaign Setup: collaborate on proposal and strategy; support campaign setup and targeting validation.
• Troubleshooting & Technical Support: maintain understanding of DSPs and platform features; troubleshoot across the ad tech stack.
• Reporting & Performance Insights: monitor campaigns, provide data-driven insights, and present wrap-ups.
• Strategic Client Engagement: support QBRs with reporting and identify future opportunities.
• Cross-Functional Collaboration: align with Sales and Ad Ops to ensure successful deal execution and processes.

Skills

Excellent communication

Client relationship management

Cross-functional collaboration

Strategic thinking

Ownership & urgency

Detail-oriented

Remote work readiness

Revenue growth focus

Education

Bachelor's degree

Job description

We're looking for a strategic client partner to own the Smart Supply experience post-sale — turning signed deals into thriving, growing partnerships. You'll be the trusted expert clients rely on and the connective tissue across Growth, Planning, and Ad Ops, driving performance, unlocking expansion, and shaping how Smart Supply shows up in the market.

Post-Sales Client Management

Serve as the lead point of contact for Smart Supply clients once we have verbal agreement from clients.

Build and maintain strong client relationships through regular communication and proactive support.

Partners strategically with Growth to identify and execute account expansion strategies, driving upsell and cross-sell opportunities that maximize customer value and revenue growth.

Deal Delivery & Campaign Setup

Receive RFI/Deal information from Growth, collaborate with Planning and Strategy to build proposal and deal strategy and send client facing materials back to Growth.

Support clients with campaign setup, including line-item configuration and targeting validation.

Lead strategic campaign kickoff meetings, aligning cross-functional stakeholders on business objectives, implementation strategy, timelines, execution plans, and success metrics.

Troubleshooting & Technical Support

Maintains a deep understanding of major DSPs and stays current on new platform features, updates, and product rollouts.

Demonstrates strong technical troubleshooting skills and a proactive, analytical approach to solving challenges across the ad tech ecosystem.

Act as a subject matter expert for PMP deal functionality and troubleshooting across platforms.

Reporting & Performance Insights

Monitor live campaign performance, delivery pacing, and troubleshoot under-delivery or anomalies.

Provide weekly or ad-hoc reporting with data-driven insights and optimization recommendations.

Create and present campaign wrap-ups summarizing performance, results, and next steps. (Ever green cadence to be defined by tiers).

Strategic Client Engagement

Support QBRs (Quarterly Business Reviews) with reporting, insights, and future opportunities.

Help educate clients on best practices and platform capabilities to maximize success with PMP.

Cross-Functional Collaboration

Partner with Sales to understand client objectives and ensure alignment with deal execution.

Liaise with Ad Operations to coordinate setup accuracy, delivery pacing, and troubleshooting.

Contribute to ongoing process improvements and documentation to enhance the Smart Supply experience.

• Bachelors degree
• 5 years of client facing programmatic advertising experience, working within DSPs and SSPs.
• Highly motivated and results-oriented, with a strong sense of accountability, ownership, and urgency in delivering outcomes.
• Proven ability to uphold professional business connections
• Strong communicator able to translate technical concepts and campaign insights to internal teams and agency partners.
• Highly organized with the ability to prioritize and manage multiple tasks in a fast-paced environment.
• Solutions-oriented, proactively identifying issues and driving resolutions.
• Revenue-driven, focused on maximizing campaign performance and growth opportunities.
• Detail-oriented, ensuring accuracy in campaign setup, tracking, and reporting.
• Collaborative team player who thrives in a remote, cross-functional environment.

What We Offer

• Competitive salary.
• Unlimited PTO that we actually encourage you to use—for adventures, recovery, or just because.
• Medical Insurance – multiple plans to fit your needs
• Growth-focused environment: Access to learning resources and clear pathways for growth.
• Fun team events: From virtual pasta-making to yoga sessions, we make remote feel close.
• A culture of trust: We cut the red tape — open talk, ownership, and getting things done together. Results over rules, always.