Senior Technical Account Manager – Cloud & AI Infrastructure

ScaleOps; Oregon; Hybrid; USD 90,000 - 150,000; Full time

Job summary

ScaleOps is hiring a customer-facing role to empower clients with autonomous cloud and AI infrastructure. You’ll engage with customers, drive value through presales, and partner with the sales team to win technical engagements.

You’ll bring Kubernetes and cloud-native expertise, communicate complex benefits clearly, and help customers achieve measurable outcomes while advancing ScaleOps’ market leadership.

Qualifications

• 3+ years of hands-on experience with cloud-native technologies (Kubernetes).
• Minimum of three years in a customer-facing role such as technical sales or sales/solution engineering.
• Proven track record in a technical presales role with ability to earn customer trust.
• Ability to articulate and sell benefits of modern platforms, software, and technologies.

Responsibilities

• Engage with customers to ensure their success.
• Partner with the sales team to drive customers' journey, build technical wins, and grow champions.
• Develop deep understanding of customers' goals and articulate how ScaleOps offerings address their needs.
• Create and own value-based relationships at all levels within customer organizations.
• Participate in planning and execution from discovery to the technical win.
• Develop and maintain a deep understanding of the ScaleOps product to demonstrate its value in sales meetings and events.
• Advise the sales team on effective ways to position the ScaleOps product.
• Onboard, educate, and enable partners, and support them in sales cycles.
• Deepen both sales and technical skills through self-driven education and ScaleOps' development opportunities.

Skills

Kubernetes

Cloud technologies

Customer facing

Presales

Job description

ScaleOps is hiring a customer-facing role to empower clients with autonomous cloud and AI infrastructure. You’ll engage with customers, drive value through presales, and partner with the sales team to win technical engagements.

You’ll bring Kubernetes and cloud-native expertise, communicate complex benefits clearly, and help customers achieve measurable outcomes while advancing ScaleOps’ market leadership.