Senior Technical Account Lead - Key CX (Remote)

Tech Sales Jobs

United States

Remoto

USD 120.000 - 180.000

Tempo pieno

10 giorni fa

Generatore di candidature

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Descrizione del lavoro

NiCE is seeking a Lead Technical Account Manager to own the customer relationship for our largest CX accounts, engaging with them before go-live and guiding them through deployment and adoption in a remote USA context.

You will be a senior, expert account manager with deep technical resolution skills, coordinating with Technical Support, Professional Services, Product Management and Engineering to ensure success, retention, and referenceability.

Competenze

10+ years in a technical/service role in software, telecom, or contact center delivery.
Proven technical problem solving proficiency.
Strong analytical and troubleshooting skills with end-users.
Working knowledge of contact center software and functionality.
Experience bridging technology and business communication.

Mansioni

Own the customer relationship for key CX accounts before go-live and during implementation.
Resolve complex problems and provide excellent technical and customer service.
Maintain productive relationships with accounts, reviewing open issues and CX needs.
Ensure issues are handled within SLA by coordinating with support, services, PM, and engineering.
Be accountable for customer satisfaction, retention, and references.