Senior Tech Support Engineer — AI Platform (Remote)

Entrata; United States; Hybrid; USD 23,000 - 37,000; Full time

Benefits offered by this job

Remote work options

Hybrid work model

Generous vacation time

Medical, dental, vision coverage

401(k) with employer matching

Wellness programs

Job summary

Entrata is seeking a Senior Technical Support Engineer to deliver advanced technical assistance for our AI-powered property management solutions. You will troubleshoot complex software issues, while maintaining strong customer service and professionalism.

The role includes mentoring junior engineers and improving processes. We value deep technical knowledge, excellent communication, and the ability to thrive in a fast-paced environment.

Qualifications

• Associate degree or equivalent work experience is required.
• Minimum 2–4 years in technical support, preferably B2B.
• Experience with property management software is a plus.

Responsibilities

• Provide technical support via phone, ticketing systems, and chat for complex issues.
• Develop deep subject matter expertise in core technologies and related areas.
• Own incidents from report to resolution with proactive communication.
• Educate customers on software functionality and best practices.
• Mentor junior support engineers and contribute to knowledge base.

Skills

Technical problem-solving

Analytical thinking

Written and verbal communication

Mentoring junior engineers

Attention to detail

Education

Associate degree or equivalent

Tools

Knowledge base systems

Job description

Entrata is seeking a Senior Technical Support Engineer to deliver advanced technical assistance for our AI-powered property management solutions. You will troubleshoot complex software issues, while maintaining strong customer service and professionalism.

The role includes mentoring junior engineers and improving processes. We value deep technical knowledge, excellent communication, and the ability to thrive in a fast-paced environment.