Senior Manager - Tech Support - Remote

Optum; Basking Ridge (NJ); Remote; USD 113,000 - 193,000; Full time

Job summary

Optum is seeking a Senior Manager of Technical Support within the Optum Insight Engineering team. You will lead support engineers, drive incident management, and design enterprise automation and CI/CD pipelines using AWS, Kubernetes (EKS), GitHub Actions, and modern AI tooling.

The role emphasizes operational stability, observability, and disaster recovery readiness, with remote work flexibility from anywhere in the United States.

Qualifications

• Bachelor's degree in a relevant technology field or 12+ years of equivalent experience.
• 6+ years in technical support, IT operations, or DevOps with leadership responsibilities.
• 3+ years administering Kubernetes (K8s) platforms.
• 3+ years developing and maintaining CI/CD pipelines using GitHub Actions.
• 3+ years RHEL administration with shell scripting (Bash/Python).
• 2+ years enterprise monitoring platforms (Splunk, Dynatrace) and production incident management.
• 1+ year utilizing AI tools, agentic automation, or code intelligence in infra workflows.

Responsibilities

• Provide leadership and technical direction to support engineers, ensuring incident restoration and system availability.
• Design and maintain CI/CD pipelines using GitHub Actions with IaC deployments.
• Manage Kubernetes (EKS) clusters, containerized apps, and messaging infra across environments.
• Leverage AI tools, RAG, and automation to streamline delivery and improve observability.
• Administer AWS cloud infra (EC2, EKS, S3, RDS, IAM, VPC) with security/compliance focus.
• Perform RHEL patching, hardening, and automation via shell/Python scripts.
• Implement observability with Splunk and Dynatrace for proactive alerting and root-cause analysis.
• Support 24x7 production rotations and incident management activities.

Skills

Kubernetes

CI/CD

GitHub Actions

AWS

Python/Bash

Splunk/Dynatrace

AI tools

Education

Bachelor's degree in a relevant field

Tools

Kubernetes (EKS)

GitHub Actions

AWS

RHEL

Docker

Jboss

RabbitMQ

Job description

OptumInsightis improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, andultimately consumers. Our deepexpertisein the industry and innovative technology empower us to help organizations reduce costs while improving risk management,qualityand revenue growth. Ready to help us deliver results that improve lives? Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together. As a Senior Manager of Technical Support within the Optum Insight Engineering team, you will lead technical support teams responsible for operational stability, service restoration, and enterprise incident management across mission-critical systems. In this role, you will drive operational performance by designing and deploying enterprise automations, container platforms, and CI/CD delivery pipelines. You will leverage modern technologies including AWS Cloud Services, Kubernetes (EKS), GitHub Actions, Splunk, Dynatrace, AIOps, RAG frameworks, and agentic automation tools to streamline deliverables, enhance system observability, and optimize incident management across the organization. You'llenjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities

• Provide leadership and technical direction to support engineers and professional staff, taking accountability for incident restoration, problem management, and system availability
• Design, implement, and maintain continuous integration and deployment pipelines using GitHub Actions, supporting blue-green, rolling, and canary deployment strategies with Infrastructure as Code (IaC)
• Administer and support Kubernetes (EKS) clusters, containerized applications, JBoss Application Server middleware, and RabbitMQ messaging infrastructure across production and non-production environments
• Utilize enterprise-approved AI tools, RAG frameworks, agentic systems, and code intelligence tools to streamline delivery workflows, automate processes, and drive continuous improvement
• Manage AWS cloud infrastructure (EC2, EKS, S3, RDS, IAM, VPC, CloudWatch) while driving cloud security best practices, compliance, and disaster recovery readiness
• Administer Red Hat Enterprise Linux (RHEL) systems, performing system patching, security hardening, performance tuning, and automation using shell/Python scripting
• Implement observability solutions using Splunk and Dynatrace for log analysis, application performance monitoring, proactive alerting, and root cause analysis during production outages
• Manage 24x7 production support rotations, service request fulfillment, and problem management activities to ensure operational alignment across business units

Required Qualifications

• Bachelor's degree in a relevant technology field or 12+ years of equivalent technology or software engineering work experience
• 6+ years of experience in technical support, IT operations, or DevOps infrastructure support, including experience providing technical leadership to teams or professional engineering staff
• 3+ years of hands‑on experience administering Kubernetes (K8s) platforms
• 3+ years of experience developing and maintaining CI/CD pipelines using GitHub Actions and automated release management
• 3+ years of Red Hat Enterprise Linux (RHEL) administration experience with shell scripting (Bash, Python, or similar automation scripting)
• 2+ years of experience with enterprise monitoring platforms (Splunk, Dynatrace) and production incident management processes
• 1+ year of experience utilizing modern AI tools, agentic automation, or code intelligence platforms to automate technical deliverables and infrastructure workflows

Preferred Qualifications

• Active industry certifications such as AWS Certified Solutions Architect, Certified Kubernetes Administrator (CKA), or ITIL Foundation
• Experience supporting enterprise middleware (JBoss Application Server), data integration platforms (Informatica), and messaging queues (RabbitMQ)
• Experience implementing AIOps frameworks, Retrieval-Augmented Generation (RAG) systems, or agentic workflow automations in enterprise environments
• Knowledge of advanced deployment strategies (blue-green, canary, rolling) and automated Infrastructure as Code (IaC) solutions
• AWS Cloud Services (EC2, EKS, S3, RDS, IAM, VPC) experience
• All employees working remotely will berequiredto adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 - $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.