Senior Tech PM – Automation & AI (Canada)

OneReach.ai; United States; Remote; USD 110,000 - 160,000; Full time

Job summary

OneReach.ai is seeking a client-facing Technical Project Manager to drive successful delivery of complex automation projects across technical, product, and customer teams. In this role, you will serve as a trusted advisor who aligns technical strategy with business goals while owning planning, execution, and delivery of your portfolio of accounts.

You will work closely with the team to understand the customer's actual problem, not just the spec.

Qualifications

• 5+ years of experience in technical account management or technical project/program management.
• Bachelor's degree in a technical field or equivalent hands-on experience.
• Experience working directly with clients or enterprise stakeholders.
• Strong documentation and organizational skills with structured reports and dashboards.
• Solid understanding of software development lifecycles and automation architectures.
• Excellent communication and stakeholder management skills.
• Fluent business English.

Responsibilities

• Lead planning and delivery of multiple concurrent projects, ensuring alignment with customer goals and organizational priorities.
• Build expertise in the OneReach.ai Communication Studio and related technologies (Voice, SMS, NLU, low-code/no-code).
• Develop and maintain account roadmaps, ensuring visibility, accountability, and clear progress reporting across stakeholders.
• Ensure all technical and business requirements are properly gathered, validated, and communicated to implementation teams.
• Identify and manage interdependencies, risks, scope, and resources across teams to ensure on-time, high-quality delivery.
• Collaborate with delivery, product, and growth teams to align on priorities, timelines, and deliverables.
• Serve as a primary point of contact for clients, facilitating design sessions, progress reviews, and key decision meetings.
• Represent the company during onsite customer and partner meetings.

Skills

Technical account management

Project management

Client relationship management

Stakeholder communication

Documentation and reporting

English proficiency

Education

Bachelor's degree in a technical field

Job description

OneReach.ai is seeking a client-facing Technical Project Manager to drive successful delivery of complex automation projects across technical, product, and customer teams. In this role, you will serve as a trusted advisor who aligns technical strategy with business goals while owning planning, execution, and delivery of your portfolio of accounts.

You will work closely with the team to understand the customer's actual problem, not just the spec.