Senior Tech Ops & Systems Engineer

RXinsider LTD.

Libertyville, Northern (IL, KY)

Hybrid

USD 85,000 - 115,000

Full time

13 days ago

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Job summary

RXinsider LTD. seeks a Senior Technical Operations Administrator to lead systems administration, Microsoft management, VMware and Nimble storage support. This role requires hands-on infrastructure expertise and a customer-focused approach to empower employees across all sites.

You will manage Active Directory, Exchange Online, SharePoint, and endpoint management while supporting backup, security hardening, and incident response. Onsite presence in Libertyville, IL is essential.

Qualifications

Minimum 7 years of proven experience in systems administration, infrastructure support, or a similar IT role.

Responsibilities

Serve as primary IT help for employees, including infrastructure and access support.
Provide support for Windows laptops/desktops, Microsoft 365, Teams, Outlook, printers, scanners, VPN, and shared drives.
Troubleshoot user issues across devices, apps, and network connectivity.
Assist with onboarding/offboarding, hardware deployment, and new hire tech setup.
Create and improve knowledge base articles and user guides.
Collaborate with IT team to resolve escalated tickets and improve user experience.
Support early-morning operations to ensure business processes start on time.