Senior Tech Ops Strategy & Performance Analyst – Hybrid Chicago

United Airlines

Chicago (IL)

Hybrid

USD 89,965 - 117,212

Full time

14 days+

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Benefits offered by this job

Flight privileges

Medical, dental, vision

Job summary

United Airlines in Chicago is seeking a Senior Analyst – Technical Operations Strategy & Performance to join our Technical Operations team. You will transform data into actionable insights to improve maintenance performance and drive efficiency across operations.

The role partners with Planning, Supply Chain, Engineering, Maintenance, and Operations to deliver scalable improvements. A hands-on, analytical mindset and strong communication skills are essential, with a hybrid work schedule in

Qualifications

Bachelor's degree in Engineering or a related technical field.
Two or more years of experience in analytics, process improvement, operations strategy, or a related field.
Experience applying process improvement methodologies and structured problem-solving techniques.
Strong analytical skills with the ability to collect, organize, analyze, and interpret large volumes of data.
Experience working with large datasets to identify trends and develop actionable recommendations.
Experience creating presentations and communicating analytical findings to senior leadership.
Experience using data visualization tools such as Spotfire, Tableau, Power BI, ggplot2, or similar platforms.
Ability to work independently, learn complex business processes, identify data gaps, and develop quantitative solutions.
Strong communication, collaboration, organizational, and project management skills.
Must be legally authorized to work in the United States for any employer without sponsorship.
Successful completion of interview required to meet job qualifications.
Reliable, punctual attendance is an essential function of the position.

Responsibilities

Lead the development and implementation of strategic initiatives that improve maintenance line performance and operational efficiency.
Develop business cases, perform cost-benefit analyses, coordinate stakeholder approvals, and manage implementation plans for operational improvements.
Extract, analyze, and interpret large datasets from multiple sources to identify trends, opportunities, and performance improvement initiatives.
Create and maintain reports, dashboards, and performance metrics that support data-driven decision making across Technical Operations.
Evaluate existing operational processes and identify bottlenecks, risks, and opportunities to improve maintenance execution.
Partner with cross-functional teams including Planning, Engineering, Supply Chain, Maintenance, and Operations to deliver scalable process improvements.
Prepare and present operational analyses, recommendations, and executive-level presentations to leadership.
Utilize structured problem-solving and continuous improvement methodologies to develop sustainable solutions.
Learn new business processes independently, identify data gaps, and collaborate with subject matter experts to develop quantitative solutions.
Support organizational initiatives that improve operational performance, resource utilization, and maintenance reliability.