Senior Tech Leader, Global Financial Crimes & Sanctions

Bank of America; Pennington (NJ); On-site; USD 136,000 - 220,000; Full time

Benefits offered by this job

Annual discretionary bonus

Industry-leading benefits

Job summary

Bank of America is seeking an experienced Application Support Lead to head the Global Financial Crimes Sanctions portfolio, ensuring stability and resilience of critical AML/Sanctions apps. You will drive incident management, performance, and risk controls in a fast-paced production environment.

The role offers leadership across teams, collaboration with compliance and business units, and opportunities to advance operational excellence, observability, and automation in enterprise-scale platforms.

Qualifications

• 10+ years of experience supporting enterprise applications within large-scale, highly regulated environments.
• Proven experience leading production support teams and managing mission-critical applications.
• Strong technical and analytical skills with experience supporting both proprietary and vendor-based technology solutions.
• Experience supporting applications within financial services, banking, or other regulated industries.
• Demonstrated experience managing production incidents, service restoration efforts, and problem management activities.
• Strong understanding of operational risk, audit, control, and compliance requirements.
• Excellent verbal and written communication skills with the ability to influence and engage stakeholders.
• Hands-on experience with Unix/Linux environments, SQL, Autosys, monitoring and observability tools (Splunk, Dynatrace).
• Knowledge of Financial Crimes, sanctions, or regulatory compliance domains.
• Familiarity with enterprise service management platforms is a plus.

Responsibilities

• Builds and manages teams by performing financial activities to inform workforce strategy and hiring practices, setting and tracking maturity and quality objectives, and training employees/teams to address feedback and achieve quality and performance objectives.
• Facilitates performance and career development of employees/teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills.
• Manages solution delivery and application performance in production, ensuring risk, financial, and compliance policies are met.
• Manages relationships with business and technology partners and leads Communities of Practice.
• Contributes to the technology strategy for their technical domain.
• Creates an inclusive and healthy working environment and helps resolve impediments.
• Ensures execution aligns with product strategy by working with product management and other stakeholders.
• Lead day-to-day production support activities for the Global Financial Crimes Sanctions portfolio, ensuring platform stability, availability, and performance.
• Drive rapid diagnosis, triage, and resolution of production incidents, minimizing customer and business impact.
• Manage application health, operational risk, audit findings, and compliance obligations while driving remediation and control improvements.
• Partner with business, compliance, risk, infrastructure, and development teams to ensure effective support of critical Financial Crimes applications.
• Provide leadership during major incidents and production events, coordinating technical teams through resolution and recovery activities.
• Conduct root cause analysis and implement sustainable corrective actions to prevent recurring issues.
• Monitor and manage complex batch processing environments, ensuring timely completion of critical business workflows.
• Lead application resiliency, business continuity, and disaster recovery testing activities to ensure operational readiness.
• Drive automation initiatives, observability enhancements, and process improvements to reduce operational toil and improve service reliability.
• Develop and maintain operational procedures, support documentation, runbooks, and knowledge management artifacts.
• Deliver executive-ready communications, operational reporting, and service performance metrics to stakeholders and leadership.
• Foster a culture of accountability, continuous improvement, collaboration, and operational excellence across the support organization.

Skills

Leadership

Production support

Stakeholder management

Technical strategy

Agile practices

Automation

DevOps

Analytics

Risk management

Architecture

Collaboration

Result orientation

Solution delivery

Data management

Infrastructure

Tools

Unix/Linux

SQL

Autosys

Splunk

Dynatrace

Hadoop

Informatica

ServiceNow

Remedy

Job description

Bank of America is seeking an experienced Application Support Lead to head the Global Financial Crimes Sanctions portfolio, ensuring stability and resilience of critical AML/Sanctions apps. You will drive incident management, performance, and risk controls in a fast-paced production environment.

The role offers leadership across teams, collaboration with compliance and business units, and opportunities to advance operational excellence, observability, and automation in enterprise-scale platforms.