Senior Tech & Implementation Consultant

Wipro Technologies; Houston (TX); On-site; USD 60,000 - 135,000; Full time

Benefits offered by this job

Medical and dental benefits

Disability insurance

Paid time off

Job summary

Wipro Limited in Houston, Texas is seeking a Senior Consultant for Tech & Implement L1. The role supports Level 1/2 IT operations, handles production issues, and leverages ITSM practices. Strong communication in English, plus familiarity with German users, is essential.

The candidate will implement SOPs, monitor Enduris, and translate business needs into IT tickets and Power BI reports. The position is based in Houston with a 24x7 support model.

Qualifications

• 5-8 years of experience in Energy Trading & Risk Management (ETRM) domains is preferred.
• Experience in Level 1/2 IT support and maintaining 24x7 operations.
• Strong knowledge of ITSM processes and ability to document SOPs.
• Ability to translate business requirements into IT support tickets for L2/L3.
• Experience with creating Power BI reports.

Responsibilities

• Provide consulting leadership to accounts and drive growth within the consulting services portfolio.
• Support the GCG Account Lead to expand consulting engagements and share best practices.
• Develop and grow consulting talent across industries and technologies.
• Commit to self-development with at least 32 hours of training per year.

Skills

ITSM processes

Root cause analysis

Escalation handling

German-English communication

Tools

BaseIT

JIRA

ADO

Datadog

Power BI

Job description

Wipro Limited in Houston, Texas is seeking a Senior Consultant for Tech & Implement L1. The role supports Level 1/2 IT operations, handles production issues, and leverages ITSM practices. Strong communication in English, plus familiarity with German users, is essential.

The candidate will implement SOPs, monitor Enduris, and translate business needs into IT tickets and Power BI reports. The position is based in Houston with a 24x7 support model.