Senior Tech Design & Process Architect

GCI (General Communication Inc.); United States; On-site; USD 90,000 - 130,000; Full time

Job summary

GCI is seeking a Senior Analyst in Technical Design Process to participate in the development, organization, and maintenance of the Technical Design Process.

You will develop sustainable, complex workflows based on system findings and business strategy, and function as a systems business analyst and workflow process designer applying communication, analytical, and problem-solving skills to maximize the benefits of our ESM platform investment.

Qualifications

• Bachelor’s degree is required.
• Minimum of six years of experience in an IT Service Operations environment, software/technical development environment, or similar technical role.
• Experience with enterprise service management concepts or systems of IT support services (ITSM/ESM).

Responsibilities

• Implement ESM program: configuration, integration testing, requirements gathering, and solution design.
• Translate requirements into platform components, workflow, and configuration.
• Hands-on implementation of workflow and UI designs.
• Configure system automation to facilitate the process lifecycle.
• Build or configure dashboards and reports for data analysis.
• Perform system configuration validation and testing.
• Design and support process and system integrations and automation between ESM platform and dependent systems/applications.
• Provide two-way communication and education between IT and business areas to ensure requirements are understood.
• Develop working relationships with business customers and IT teams.
• Assist with system training and documentation.

Skills

Analytical thinking

Project management awareness

Communication skills

Collaboration

Problem solving

Vendor coordination

Ability to work independently

Understanding of SDLC

Tableau

Power BI

ITIL familiarity

Education

Bachelor’s degree in IT, Computer Science, or relevant field

Tools

Tableau

Power BI

MS Office

Job description

GCI is seeking a Senior Analyst in Technical Design Process to participate in the development, organization, and maintenance of the Technical Design Process.

You will develop sustainable, complex workflows based on system findings and business strategy, and function as a systems business analyst and workflow process designer applying communication, analytical, and problem-solving skills to maximize the benefits of our ESM platform investment.