Senior Tech Customer Success Analyst — Salesforce & Data

Syneos Health, Inc.; Morrisville (NC); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Company car or allowance

Health benefits (medical, dental, vision)

401k company match

Employee Stock Purchase Plan

Commissions/bonus eligibility

Flexible paid time off (PTO) and sick time

Job summary

Syneos Health, Inc. is seeking a Senior Tech Customer Success Analyst in Morrisville, NC. This role involves supporting customers in utilizing technology solutions, analyzing market trends, and collaborating with internal teams to drive business growth. Candidates should have a Bachelor’s degree and 3–4 years of relevant experience, including Salesforce and SDLC knowledge. Strong data analysis and communication skills are essential, along with a focus on customer satisfaction and operational excellence.

Qualifications

• 3–4 years of experience in a technology-focused environment.
• Experience facilitating UAT and supporting end-to-end testing cycles.
• Ability to work collaboratively with cross-functional teams.

Responsibilities

• Support customers in achieving desired outcomes with technology products.
• Analyze market trends and customer feedback to inform decisions.
• Collaborate with development teams on new business initiatives.
• Mentor junior team members as necessary.

Skills

Business Analyst experience

Salesforce experience

SDLC understanding

Data analysis

Analytical skills

Excellent communication skills

Education

Bachelor’s degree in Business, Life Sciences, or Technology

Tools

Salesforce (Service Cloud, Health Cloud)

Data reporting tools

Job description

Syneos Health, Inc. is seeking a Senior Tech Customer Success Analyst in Morrisville, NC. This role involves supporting customers in utilizing technology solutions, analyzing market trends, and collaborating with internal teams to drive business growth. Candidates should have a Bachelor’s degree and 3–4 years of relevant experience, including Salesforce and SDLC knowledge. Strong data analysis and communication skills are essential, along with a focus on customer satisfaction and operational excellence.