Senior Tax Pro (CPA/EA) — Remote Expert

Intuit, Inc.; Arlington (VA); Remote; USD 38,000 - 48,000; Full time

Benefits offered by this job

Cash bonus

Equity rewards

Benefits package

Job summary

Intuit, Inc. is seeking a highly motivated tax professional to assist customers with TurboTax guidance and tax preparation. This virtual role emphasizes expert advice, clarity in explanations of tax terms, and delivering outstanding customer experiences.

You will work from home, using video and audio tools to interact with customers, perform full service returns, answer product questions, and help ensure accurate tax outcomes while meeting performance metrics.

Qualifications

• Must possess active unrestricted credential: CPA/EA or practicing attorney.
• 2+ years of federal/state 1040 returns for 30+ clients per season.
• Must have PTIN and state licenses; willingness to obtain as needed.
• Willing to work minimum 20 hours per week; strong internet required.
• Knowledge of Circular 230; proficient with computers and software.

Responsibilities

• Virtual, customer-facing role using video communications to assist customers.
• Provide tax advice, full service return preparation, product inquiries, and tax calculations.
• Create high quality interactions using deep tax knowledge and empathy.
• Consult government sites and resources to deliver accurate answers.
• Apply policies to resolve inquiries and document interactions.
• Meet KPI metrics and participate in pilot testing and trainings.
• Complete required training and development as determined by the business.

Skills

Active CPA/EA/Attorney

Tax preparation experience

Customer service skills

Verbal & written communication

Bilingual English/Spanish (plus)

Education

Active State licenses

Tools

Tax preparation software

Job description

Intuit, Inc. is seeking a highly motivated tax professional to assist customers with TurboTax guidance and tax preparation. This virtual role emphasizes expert advice, clarity in explanations of tax terms, and delivering outstanding customer experiences.

You will work from home, using video and audio tools to interact with customers, perform full service returns, answer product questions, and help ensure accurate tax outcomes while meeting performance metrics.