Senior Systems Technician

Vector Security, Inc.; Louisville (KY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental and vision

Life and AD&D insurance

Disability insurance

401k retirement plan

Flexible Spending Account

Paid time off

Employee Assistance Program

Job summary

Vector Security is seeking a Senior Systems Technician to install and service complex residential and commercial security solutions, including wired and wireless systems, with an emphasis on access control and video surveillance. You will troubleshoot network issues, mentor junior techs, and communicate system functionality to customers.

Candidates should have 3–5 years of field experience, valid driver's license, and preferred certifications (ESA Level 2, NICET Level 1).

Qualifications

• High School Diploma or equivalent.
• 3–5 years field experience or equivalent technical education or certification.
• Life safety and home automation equipment experience preferred.
• Valid driver’s license with acceptable driving history.
• ESA Certified Alarm Technician Level 2 or equivalent preferred.
• NICET Fire or Video Level 1 preferred.
• Must communicate professionally to provide superior customer service.
• Must understand the technical functionality of various systems learned online and/or hands-on.

Responsibilities

• Complete installation and/or servicing of security systems (wired and wireless).
• Troubleshoot complex systems and network issues; basic integration.
• Run and fish wires in a concealed manner.
• Set up system functionality and explain to customers.
• Keep job site clean and organized for safety.
• Mentor and train Entry Level technicians on basic systems.
• Train and mentor junior technicians on package or less complex systems.

Skills

Communication

Customer service

Problem solving

Education

High School Diploma

Technical education/certification

ESA Certification

NICET Fire or Video Level 1

Tools

Access control systems

Video surveillance systems

Network troubleshooting

Job description

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as a Senior Service Technician!

We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members.

Location: Louisville, KY / On the Road

Summary:

As a Senior Systems Technician, you will be responsible for the i nstallation and/or s ervic ing of complex residential and commercial solutions including wired and wireless systems . Responsibilities also include a basic understanding of access control and video surveillance systems, a bility to troubleshoot more complex systems including network issues , and work with basic integration. A more effective communicator, they also serve as a mentor to junior technicians and shares learned technical information to improve individual and branch capabilities .

Responsibilities:

• Service & Install Commercial Systems:
  
  • Complete installation and/or servicing of various types of security systems , including wired and wireless systems, with minimal supervision.
  • Troubleshoot more complex systems and network issues and work with basic integration.
  • R un and fish wires in a concealed manner.
  • Set up and communicate system functionality to customer and answer questions.
  • Keep job site clean & organized so work can be performed in the safest manner possible
  • Employ basic logic skills to move an issue to resolution.
• Review work of E ntry L evel and L evel 1 technicians on shared job site and provide training to correct any errors.
• Train and m entor E ntry L evel and L evel 1 technicians on package and / or less complex systems.

Qualifications:

• Education & Experience:
  • High School Diploma or equivalent .
  • 3 – 5 years of field experience or equivalent technical education or certification.
  • Minimum of 2 years of life safety and home automation equipment experience- preferred
• Certification/License:
  • Valid driver’s license with an acceptable driving history.
  • ESA Certified Alarm Technician Level 2 or equivalent - preferred.
  • NICET Fire or Video Level 1 - preferred .
• Communication:
  • Must be able to effectively communicate with various individuals professionally to provide superior customer service.
• Technical:
  • Must be able to understand the technical functionality of various systems learned online and/or via hands-on instruction.
  • Able to demonstrate proficient understanding of the hardware and panel writing of the required manufacturers.

Our Total Rewards package includes (but is not limited to):

• Competitive compensation with incentive eligibility
• Medical, dental and vision coverage
• Company paid life and AD&D insurance.
• Company paid short- and long-term disability.
• Voluntary benefit products
• 401k retirement savings plan
• Flexible Spending Account
• Paid time off
• Employee Assistance Program (EAP)

About Us:

Vector Security is a leading provider of intelligent security and managed services solutions serving residential, commercial, and enterprise customers across North America. Through our Residential and Commercial business units, Vector Security delivers smart security, life safety, video, access control, and monitoring solutions. Our Vector Security Networks (VSN) division provides national security solutions for multi-site organizations, while Managed Network Services (MNS) delivers secure connectivity, and network management services that help businesses operate reliably and securely. For more than 50 years, we have been committed to protecting people, property, and business operations through innovative technology and exceptional service.

Our Values:

• Win as a team.
• Do the right thing.
• Make a difference every day.
• Get it done.
• Think big.

If you share these ideas, we’d love to hear from you!

Vector Security is a Drug-Free Workplace

Vector Security is an Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.