Senior Systems Technician

Vector Security, Inc.; Chattanooga (TN); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Medical coverage

Life and AD&D insurance

Disability insurance

401k retirement savings

Flexible Spending Account

Paid time off

Employee Assistance Program

Job summary

Vector Security is seeking a Senior Systems Technician to install and service complex residential and commercial security solutions, wired and wireless, across Chattanooga and on customer sites. You will contribute to referrals and upselling while delivering outstanding service.

In this role you will install and service systems, troubleshoot network issues, run wires, set up system functionality for customers, and mentor junior technicians, ensuring safety and quality on every job.

Qualifications

• 3–5 years of industry experience preferred.
• Minimum of life safety and home automation equipment experience.
• Valid driver’s license with acceptable driving history.
• Must communicate professionally to provide superior customer service.
• Understand the technical functionality of various security systems.

Responsibilities

• Install/service residential and/or commercial systems with minimal supervision.
• Troubleshoot complex systems and network issues with basic integration.
• Run and fish wires in a concealed manner.
• Set up and communicate system functionality to customers and answer questions.
• Train and mentor Entry Level and Level 1 technicians on projects.

Skills

Customer service

Troubleshooting

Technical understanding

Communication

Education

High School Diploma or equivalent

Tools

ESA Certified Alarm Technician Level 2

NICET Fire or Video Level 1

Job description

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as a Senior Systems Technician!

We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members.

Location - Chattanooga, TN / On the Road

Summary:

As a Senior Systems Technician, you'll be tasked with the installation and servicing of complex residential and commercial solutions including wired and wireless systems. You will actively participate in company initiatives such as securing new referrals and upselling, while providing exceptional customer service.

Responsibilities:

• Install/service residential and/or commercial systems:
  • Complete installation and/or servicing ofvarious typesof security systems, including wired and wireless systems,with minimal supervision.
  • Troubleshoot more complex systemsand network issues andwork with basic integration.
  • Run and fish wires in a concealed manner.
  • Set up and communicate system functionality tocustomerandanswer questions.
  • Keep job site clean& organizedso work can be performed in the safest manner possible.
  • Employ basic logic skills tomove an issue to resolution.
• Train andmentortechnicians:
  • Review work ofEntryLevel andLevel 1technicians on shared job site and provide training to correct any errors.
  • Train and mentorEntryLevel andLevel1 technicianson packageand/orless complex systems.

Qualifications:

• Education & Experience:
  • High School Diploma or equivalent.
  • 3 – 5 years of industry experience - preferred.
  • Minimum of 2 years of life safety and home automation equipment experience-
• Certification/License:
  • Valid driver’s license with an acceptable driving history.
  • ESA Certified Alarm Technician Level 2 or equivalent - preferred.
  • NICET Fire or Video Level 1 - preferred.
• Communication:
  • Must be able to effectively communicate with various individuals professionally to provide superior customer service.
• Technical:
  • Must be able to understand the technical functionality of various systems learned online and/or via hands‑on instruction.
  • Able to demonstrate proficient understanding of the hardware and panel writing of the required manufacturers.

Our Total Rewards package includes (but is not limited to):

• Competitive compensation with incentive eligibility
• Medical, dental, and vision coverage
• Company paid life and AD&D insuranceCompany paid short- and long-term disability
• Voluntary benefit products
• 401k retirement savings plan
• Flexible Spending Account
• Paid time off for vacation, sick days and floating holidays
• Employee Assistance Program (EAP)

About Us:

Vector Security is a leading provider of intelligent security and managed services solutions serving residential, commercial, and enterprise customers across North America. Through our Residential and Commercial business units, Vector Security delivers smart security, life safety, video, access control, and monitoring solutions. Our Vector Security Networks (VSN) division provides national security solutions for multi-site organizations, while Managed Network Services (MNS) delivers secure connectivity, and network management services that help businesses operate reliably and securely. For more than 50 years, we have been committed to protecting people, property, and business operations through innovative technology and exceptional service.

Our Values:

• Win as a team.
• Do the right thing.
• Make a difference every day.
• Get it done.
• Think big.

If you share these ideals, we’d love to hear from you!

Vector Security is a Drug-Free Workplace

Vector Security is an Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran or disability status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.