Senior Systems Technician

Vector Security, Inc; Westerville (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Company paid life and AD&D insurance

Short- and long-term disability

401k retirement savings plan

Paid time off

Employee Assistance Program (EAP)

Job summary

Vector Security, Inc. in Columbus, OH is seeking a Senior Systems Technician to lead installation of complex security solutions for residential and commercial sites. You will troubleshoot network issues and guide junior technicians while delivering excellent customer service.

The role emphasizes mentorship, hands-on installation, and strong communication with clients to ensure system functionality and safety.

Qualifications

• High School Diploma or equivalent required.
• 3–5 years of industry experience preferred.
• Life safety and home automation equipment experience preferred.
• Valid driver’s license with acceptable driving history.
• ESA Certification Level 2 or equivalent preferred.
• Must communicate effectively with customers.

Responsibilities

• Install/Service Residential & Commercial Systems with minimal supervision.
• Troubleshoot complex systems and network issues; basic integration.
• Run and fish wires in a concealed manner.
• Set up and communicate system functionality to customers.
• Keep job site clean and organized to maximize safety.
• Review work of Entry Level and Level 1 technicians and provide training to correct errors.
• Train and mentor Entry Level and Level 1 technicians on packages or less complex systems.

Skills

Communication

Mentoring

Troubleshooting

Wiring/Installation

Education

High School Diploma or equivalent

ESA Certified Alarm Technician Level 2

Job description

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as a Senior Systems Technician!

We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members.

Location: Columbus, OH

Summary:

As a Senior Systems Technician, you will be responsible for the installation of complex commercial solutions including wired and wireless systems . Responsibilities also include a basic understanding of access control and video surveillance systems, a bility to troubleshoot more complex systems, including network issues , and work with basic integration. A more effective communicator, they also serve as a mentor to junior technicians and share learned technical information to improve individual and branch capabilities.

What You'll Do:

• Install/Service Residential & Commercial Systems:
  • Complete installation of various types of security systems , including wired and wireless systems, with minimal supervision.
  • Troubleshoot more complex systems and network issues and work with basic integration.
  • R un and fish wires in a concealed manner.
  • Set up and communicate system functionality to customer and answer questions.
  • Keep job site clean & organized so work can be performed in the safest manner possible.
  • E mploy basic logic skills to move an issue to resolution.
• Review work of E ntry L evel and L evel 1 technicians on shared job site and provide training to correct any errors.
• Train and m entor entry-level and l evel 1 technicians on package and / or less complex systems.

What You'll Need:

• Education & Experience:
  • High School Diploma or equivalent .
  • 3 – 5 years of industry experience -preferred.
  • Minimum of 2 years of life safety and home automation equipment experience- preferred.
• Certification/License:
  • Valid driver’s license with an acceptable driving history.
  • ESA Certified Alarm Technician Level 2 or equivalent - preferred.
• Communication:
  • Must be able to effectively communicate with various individuals professionally to provide superior customer service.
• Technical:
  • Must be able to understand technical functionality of various systems learned online and/or via hands-on instruction.
  • Able to demonstrate proficient understanding of the hardware and panel writing of the required manufacturers.

What You'll Get:

We offer a \"Total Rewards\"package including:

• Competitive compensation with incentive eligibility
• Medical, dental and vision coverage
• Company paid life and AD&D insurance.
• Company paid short- and long-term disability.
• Voluntary benefit products
• 401k retirement savings plan
• Flexible Spending Account
• Paid time off
• Employee Assistance Program (EAP)

About Us:

Vector Securityis a leading provider of intelligent security and managed services solutions serving residential, commercial, and enterprise customers across North America. Through our Residential and Commercial business units, Vector Security delivers smart security, life safety, video, access control, and monitoring solutions. Our Vector Security Networks (VSN)division provides national security solutions for multi-site organizations, while Managed Network Services (MNS)delivers secure connectivity, and network management services that help businesses operate reliably and securely. For more than 50 years, we have been committed to protecting people, property, and business operations through innovative technology and exceptional service.

Our Values:

• Win as a team.
• Do the right thing.
• Make a difference every day.
• Get it done.
• Think big.

If you share these ideas, we’d love to hear from you!

Vector Security is a Drug-Free Workplace

Vector Security is an Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.