Senior Systems Specialist - Remote Field Service Leader

Waters Corporation; Bellaire (TX); Remote; USD 100,000 - 167,000; Full time

Job summary

Waters Corporation is seeking a Principal Systems Specialist to support customers and field teams across the Central and Western United States. The role requires frequent travel to customer sites and Waters facilities, serving as a senior technical resource for escalations and training.

Ideal candidates will have hands-on experience with Wyatt detector technologies and Waters LC/UPLC/LC/MS systems. Travel up to 50-75% is expected across the territory, with a focus on knowledge sharing and

Qualifications

• Minimum 8+ years of experience supporting analytical instrumentation or related tech.
• Proven troubleshooting of complex scientific instrumentation and systems.
• Experience delivering advanced escalation support and training.

Responsibilities

• Establish strong relationships with customers and internal teams.
• Serve as highest-level technical support for complex escalations across Waters portfolio.
• Lead system-level troubleshooting to minimize downtime and drive resolutions.

Skills

Advanced troubleshooting

System-level diagnostics

Technical leadership

Mentoring

Education

Bachelor's degree or equivalent in Chemistry, Biochemistry, Biology, Engineering, or CS

Tools

Salesforce Field Service Lightning

Job description

Waters Corporation is seeking a Principal Systems Specialist to support customers and field teams across the Central and Western United States. The role requires frequent travel to customer sites and Waters facilities, serving as a senior technical resource for escalations and training.

Ideal candidates will have hands-on experience with Wyatt detector technologies and Waters LC/UPLC/LC/MS systems. Travel up to 50-75% is expected across the territory, with a focus on knowledge sharing and