Remote Senior Field Systems Specialist

Waters Corporation; Nixa (MO); Remote; USD 100,000 - 167,000; Full time

Job summary

Waters Corporation is seeking a Principal Systems Specialist to support customers and field service teams across the Central and Western United States. This senior role requires travel, deep system expertise, and escalation leadership for complex instrument and software applications.

You will develop advanced training, mentor field staff, and contribute to knowledge management and next-generation service tools including AI-driven troubleshooting.

Qualifications

• Bachelor's degree in a related scientific or technical discipline preferred
• Equivalent combination of education and experience will be considered
• 8+ years in analytical instrumentation or related field
• Experience delivering technical training to customers and teams
• Mentoring and developing technical professionals

Responsibilities

• Provide advanced system-level troubleshooting and escalation support across Waters portfolio
• Lead technical training programs for Field Service Specialists
• Mentor and coach field service teams to improve troubleshooting and customer outcomes
• Create and maintain knowledge management content including AI-assisted tools
• Ensure compliance with Waters quality systems and safety standards

Skills

Advanced troubleshooting

System-level diagnostic

Technical training

Mentoring

Leadership

Project management

Customer focus

CRM/Field Service Lightning

Education

Bachelor's degree in a related scientific or technical discipline

Tools

Salesforce Field Service Lightning

CRM platforms

Job description

Waters Corporation is seeking a Principal Systems Specialist to support customers and field service teams across the Central and Western United States. This senior role requires travel, deep system expertise, and escalation leadership for complex instrument and software applications.

You will develop advanced training, mentor field staff, and contribute to knowledge management and next-generation service tools including AI-driven troubleshooting.