Remote Principal Systems Specialist – Field Service Leader

Waters Corporation; Denver (CO); Remote; USD 100,000 - 167,000; Full time

Job summary

Waters Corporation seeks a Principal Systems Specialist to support customers and field teams across the Central and Western United States. The role entails advanced system-level troubleshooting, training delivery, and mentoring of Field Service Specialists, with frequent travel.

Ideal candidates have 8+ years in analytical instrumentation, extensive escalation experience, and familiarity with Waters technologies including LC, MS, and Wyatt detectors. Remote/home-office based.

Qualifications

• Advanced troubleshooting of analytical instrumentation and software.
• Ability to train customers and field teams on complex systems.
• Experience mentoring technical staff and leading projects.

Responsibilities

• Serve as highest-level technical support for complex instrument and software escalations.
• Lead system-level troubleshooting and root cause analysis to minimize downtime.
• Deliver advanced technical training for Field Service Specialists.
• Mentor and coach field service personnel to improve knowledge and engagement.
• Develop technical content for knowledge management and AI-assisted tools.
• Collaborate with cross-functional teams to drive service improvements.
• Support regulatory compliance and safe operation across Waters technologies.
• Travel to customer sites across Central and Western United States (up to 50-75%).

Skills

Advanced troubleshooting

Leadership

Mentoring / Coaching

Training delivery

Cross-functional collaboration

Root cause analysis

Customer-focused

Education

Bachelor's degree in Chemistry, Biochemistry, Biology, Engineering, CS

Tools

Salesforce Field Service Lightning

Job description

Waters Corporation seeks a Principal Systems Specialist to support customers and field teams across the Central and Western United States. The role entails advanced system-level troubleshooting, training delivery, and mentoring of Field Service Specialists, with frequent travel.

Ideal candidates have 8+ years in analytical instrumentation, extensive escalation experience, and familiarity with Waters technologies including LC, MS, and Wyatt detectors. Remote/home-office based.