SENIOR SYSTEMS SPECIALIST | AI Agent Builder

Trident Seafoods; Seattle (WA); On-site; USD 120,000 - 145,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company match

20 days paid time off

Employee assistance and wellness programs

Job summary

Trident Seafoods is seeking a Senior Systems Specialist in Seattle, responsible for the installation and maintenance of operating systems. This role involves remote and onsite support, ensuring stable performance and troubleshooting software issues.

The ideal candidate should have a minimum of six years of IT experience along with a bachelor's degree in a related field. A comprehensive benefits package includes medical, dental, vision insurance, and paid time off among other perks.

Qualifications

• Minimum of six years’ experience in IT systems or a similar role.
• Excellent attention to detail, managing time effectively.

Responsibilities

• Install, engineer, and maintain operating systems and related software.
• Monitor datacenter health and respond to issues.
• Develop and maintain system specifications and documentation.

Skills

Programming languages and operating systems

Project management

Application design and integration

Cloud computing (Microsoft Azure)

Troubleshooting and customer service skills

Education

Bachelor's degree in computer science or related field

Tools

Microsoft Copilot

Salesforce

DocuSign

Infor EAM

Smartsheet

Brandfolder

Tracegains

Job description

Trident Seafoods is North America's largest vertically integrated seafood harvesting and processing company. Trident is a privately held, 100 percent USA‑owned company with global operations in 6 countries and serves customers in almost 60 countries. Headquartered in Seattle, Washington (USA), Trident employs approximately 7,700 people worldwide each year and partners with over 2,700 independent fishermen and crewmembers in Alaska. Trident catches and processes virtually every commercial species of salmon, whitefish, and crab harvested in the North Pacific and Alaska. The global supply chain also encompasses cultured and wild species sourced from an international network of trusted suppliers.

Summary

The Senior Systems Specialist is responsible for installing, engineering and maintaining operating systems and related software to ensure stable performance. This role will be a technical expert, providing support remotely and, as needed, at production locations for maintenance and repairs, including software and computer installations and upgrades, routine automation, security maintenance, troubleshooting, and technical support for all users and projects of the organization. The position may require occasional travel to remote Alaska sites.

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Performs routine analysis to include evaluation of hardware and software based on business processes and end user criteria.
• Directly interacts with assigned managers and staff to resolve hardware and software‑based issues, as well as providing automation services as needed in support of strategic and operational objectives.
• Develops and maintains system specifications and technical documentation.
• Monitors datacenter health and responds to issues as they arise; provides recommendations for improving the server environment, such as capacity thresholds, security gaps, patch levels and hardware recalls.
• Maintains factory support software including production inventory, labeling, factory and energy management; fine‑tunes system parameters and configuration to optimize performance and ensure security.
• Identifies project requirements by interviewing stakeholders, analyzing operations, determining project scope, and documenting results.
• Maintains systems by researching and resolving problems, maintaining systems integrity, and administering security.
• Reviews changes and upcoming developments in software applications.
• Creates documentation for supported systems and enhancements.
• Designs, tests, and modifies applications, modules and/or approaches and required enhancements.
• Performs advanced analysis and troubleshooting for various applications.

Additional Responsibilities

• Acts as liaison between Information Technology vendors and Trident Seafoods as needed.
• May provide leadership, coaching, and/or mentoring to less experienced team members.
• Regularly works onsite to build strong team connections, collaborate across functions, and solve problems in real time.

Minimal Requirements

Occasionally work outside of standard business hours, including providing remote weekend coverage (on‑call).

Required Qualifications

• A minimum of six years’ experience working in IT systems or a similar role.
• A bachelor’s degree in computer science, information technology, information systems, or a related field, or the equivalent combination of education and years of experience.

Preferred Education & Experiences

• Microsoft or other related certifications.
• Experience in two or more of these areas:
  • Microsoft Copilot Administration – Agent building, Prompt Engineering
  • CRM – Salesforce Administration
  • DocuSign IAM – contract lifecycle management tool administration
  • Infor EAM Administration
  • Smartsheet Administration
  • Brandfolder Administration
  • Tracegains Administration

Knowledge, Skills, and Abilities (KSAs)

• Experience and advanced knowledge of programming languages and operating systems.
• Expertise in project management, application design and integration, and cloud computing (Microsoft Azure).
• A strong understanding of computer systems and web services technology.
• Excellent attention to detail, with a demonstrated ability to manage time effectively and to self‑motivate and follow-through on projects.
• Ability to work cross‑functionally and establish relationships with different levels of management and others of varying skill sets.
• Demonstrated troubleshooting and customer service skills.
• A strong ability to convey technical information to non‑technical end users.
• Excellent verbal and written communication skills with the ability to analyze, organize, and simplify complex problems to develop practical solutions.

Work environment

This is an on-site position based at the Trident Support Center office in Seattle’s Ballard neighborhood, with the option to work remotely on Fridays. In-office time takes place in a typical office environment: temperature controlled with adequate lighting and moderate noise. While remote, employees must provide an appropriate home office space.

Physical demands

While performing the duties of this job, the employee is regularly required to stand, walk and sit; talk or hear, both in person and by telephone; use hands to finger, handle or feel objects or controls; reach with hands and arms; stoop, kneel or crouch. May occasionally lift up to 15 lbs.

Work Ability Requirements

While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle or feel and reach with hands and arms.

Work Authorizations

This position is not eligible for immigration sponsorship.

Compensation and Benefits

This is a salaried exempt position with an annualized salary range of $120,000 to $145,000. Trident Seafoods offers a comprehensive benefits package, including medical, dental and vision insurance, optional HRA/HSA, telemedicine, employee assistance and wellness programs, long‑term disability, basic life and AD&D, 401(k) with a company match, paid time off, 10 paid holidays each year, paid parental leave, and commuter and transit programs. For full‑time employees, the initial paid time off benefit starts at 20 days per year, adjusted commensurate with relevant experience.