Senior Systems Engineer – SaaS / ServiceNow

NetworkPedia; Sacramento (CA); On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

Cutting-edge tech

Growth opportunities

Inclusive culture

Job summary

NetworkPedia is seeking a Senior Systems Engineer to support enterprise SaaS applications across their full lifecycle in a hands-on role. This position emphasizes SaaS implementation, configuration, integrations, troubleshooting, and performance optimization.

The ideal candidate brings strong ServiceNow and enterprise SaaS platform experience, solid SDLC knowledge, and the ability to independently resolve complex technical issues while collaborating with vendors and cross-functional teams in an

Qualifications

• 7+ years implementing, enhancing SaaS apps.
• 7+ years SaaS support incl. debugging & issue resolution.
• 7+ years onboarding & configuration of SaaS apps.
• 7+ years SDLC across analysis, design, dev, testing, deployment.
• Strong ServiceNow & enterprise SaaS platform experience.
• Experience with APIs, integrations, identity mgmt, SSO, RBAC, enterprise systems.
• 100% onsite in West Sacramento, CA, Mon–Fri.

Responsibilities

• Evaluate and implement enterprise SaaS solutions based on architecture, integration, security, SSO, and SLAs.
• Configure, enhance, integrate, test, deploy, and support SaaS applications.
• Integrate SaaS platforms with ServiceNow, identity management, APIs, databases, data pipelines, and internal systems.
• Manage user onboarding, offboarding, access provisioning, roles, groups, and RBAC.
• Monitor SaaS availability, performance, API latency, metrics, and vendor service health.
• Troubleshoot issues and coordinate resolution with vendors.
• Manage vendor support cases, upgrades, releases, and application changes.
• Develop dashboards, reports, metrics, and analytics for governance and optimization.
• Support lifecycle activities including decommissioning, data extraction, archival, access termination.
• Create technical docs, procedures, and knowledge-transfer materials.
• Collaborate with technical teams, business stakeholders, vendors, in Agile environment.

Skills

SaaS implementation

ServiceNow

SDLC

APIs & integrations

RBAC

Onboarding & configuration

Troubleshooting

Vendor coordination

Stakeholder collaboration

Agile methodologies

Tools

ServiceNow Now Platform

AI tools (Copilot/Claude)

Job description

Employment Type: Full-Time Contract

Duration: Up to 12 months with potential extensions

About the Role

We are seeking an experienced Senior Systems Engineer to support enterprise SaaS applications across their full lifecycle. This hands-on role will focus on SaaS implementation, configuration, integrations, troubleshooting, performance optimization, access management, vendor coordination, and ongoing operational support.

The ideal candidate will bring strong experience with ServiceNow and enterprise SaaS platforms, along with solid SDLC knowledge, application integration skills, and the ability to independently resolve complex technical issues.

Key Responsibilities

• Evaluate and implement enterprise SaaS solutions based on architecture, integration, security, SSO, and service-level requirements.
• Configure, enhance, integrate, test, deploy, and support SaaS applications.
• Integrate SaaS platforms with ServiceNow, identity management solutions, APIs, databases, data pipelines, and internal systems.
• Manage user onboarding, offboarding, access provisioning, roles, groups, and RBAC.
• Monitor SaaS availability, performance, API latency, application metrics, and vendor service health.
• Troubleshoot application issues, outages, and performance problems and coordinate resolution with vendors.
• Manage vendor support cases, upgrades, releases, and application changes.
• Develop dashboards, reports, metrics, and analytics to support application governance and optimization.
• Support SaaS application lifecycle activities, including decommissioning, data extraction, archival, and access termination.
• Create technical documentation, procedures, and knowledge-transfer materials.
• Collaborate with technical teams, business stakeholders, vendors, and cross-functional teams in an Agile environment.

Mandatory Skills & Qualifications

• 7+ years of experience implementing, enhancing, and testing SaaS applications.
• 7+ years of technical and administrative SaaS application support, including debugging and issue resolution.
• 7+ years of SaaS application onboarding and configuration experience.
• 7+ years of SDLC experience covering analysis, solution design, development, testing, automation, and deployment.
• Strong experience with ServiceNow and enterprise SaaS platforms.
• Experience with APIs, integrations, identity management, SSO, RBAC, and enterprise systems.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to work independently and take ownership of complex technical issues.
• Strong communication and stakeholder collaboration skills.
• 100% onsite availability in West Sacramento, CA, Monday–Friday.

Preferred Skills

• 5+ years of hands-on coding experience involving algorithms and data structures.
• Experience integrating SaaS solutions with the ServiceNow Now Platform.
• Experience with ServiceNow ITSM, ITAM, and ITOM.
• Experience with ServiceNow Incident Management, Change Management, Service Level Management, and Service Catalog.
• Experience developing ServiceNow status, statistical, and analytical reports.
• Experience with Microsoft Copilot, Claude, or comparable AI technologies.
• Experience with application performance monitoring, metrics, analytics, and logging.
• Experience managing SaaS vendors, upgrades, support tickets, and service issues.
• Experience in Agile environments and cross-functional technical teams.

Why Join Us

• Work with cutting-edge technologies in a collaborative environment
• Professional growth opportunities and training support
• Inclusive, equitable, and respectful workplace culture

About NetworkPedia

NetworkPedia is a certified women-owned technology and talent solutions company, providing IT infrastructure, cybersecurity, managed services, and specialized recruitment across North Americas and beyond. Our mission is to empower organizations with secure, scalable, and innovative technology while building inclusive teams that reflect the communities we serve.

As a trusted partner, we deliver expertise across networking, cloud, IT service management, and security operations, along with staffing solutions for niche technology roles. We are committed to diversity, equity, and inclusion (DEI) in all our hiring practices and ensure that our opportunities are open to all qualified applicants, without discrimination on the basis of age, gender, race, ethnicity, religion, sexual orientation, or disability.