Senior Systems Engineer: Email Platform & Architecture Lead

Crimson Phoenix; Herndon (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

Crimson Phoenix is seeking a Systems Engineer to support a mission-critical Windows-based environment for users worldwide. You will assist in designing the technology architecture and implementing hardware and software infrastructure.

The role involves planning and executing Exchange upgrades, analyzing system performance, and delivering high-quality solutions with a focus on root-cause analysis and knowledge transfer. Collaboration with the team and continuous improvement are essential.

Responsibilities

• Assisting with the design of the organization's technology architecture and implementation of hardware and software infrastructure.
• Supporting a team to plan and implement Exchange platform upgrades and understanding the customer environment to be able to modify standard deployment packages conforming to the unique security architecture in place.
• Evaluating the current environment and supporting creation of a platform roadmap, analyzing system performance, and recommending corrective and preemptive actions.
• Conceptualizing, designing, and implementing solutions to problems reported or discovered, and continuously improving the quality of service provided by the email infrastructure.
• Delivering timely and high-quality solutions to customer problems and requests focusing on root cause analysis, prevention, and knowledge transfer.
• Helping with the analysis of migration to new Exchange server environments.
• Responding to customer requests to correct or modify malfunctioning applications.
• Investigating issues with applications, servers, and storage.
• Reporting to division management the status of issues, corrective actions being taken, and the resolution of investigations.
• Initiating and participating in triage meetings to share knowledge with other engineers and efficiently resolve customer problems.

Skills

Systems engineering

Windows Server

Exchange

Performance tuning

Technical support

Problem solving

Customer focus

Team collaboration

Tools

Exchange Server

Windows Server

Job description

Crimson Phoenix is seeking a Systems Engineer to support a mission-critical Windows-based environment for users worldwide. You will assist in designing the technology architecture and implementing hardware and software infrastructure.

The role involves planning and executing Exchange upgrades, analyzing system performance, and delivering high-quality solutions with a focus on root-cause analysis and knowledge transfer. Collaboration with the team and continuous improvement are essential.