Senior Systems Engineer

RFA; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

RFA is seeking an experienced IT professional to deliver 3rd level support for clients and internal systems, focusing on complex infrastructure projects and proactive maintenance of technology initiatives.

You will oversee server infrastructure, Active Directory, Exchange, virtualization, and migrations, collaborating across teams to ensure reliable IT services and efficient project deployments in a dynamic client environment.

Qualifications

• Bachelor's degree or equivalent required.
• Experience managing complex technical development projects with multiple systems integration.
• Strong understanding of existing network programs and capabilities.
• Skilled in technical crisis management.
• Proficiency in PowerShell scripting.
• Experience with Citrix and terminal services.
• 5–6 years of hands-on experience configuring and supporting Microsoft servers.

Responsibilities

• Provide 3rd level support for RFA clients and systems.
• Coordinate and manage complex IT development projects and migrations.
• Support anti-spam, web-filtering, and network perimeter devices.
• Administer and support AD, DNS, and Group Policy.
• Manage and support VMware virtualization and storage platforms.
• Collaborate with Network Engineering and other groups on infra projects.
• Develop project plans, deliverables, and documentation.
• Liaise with vendors for server/software deployment.
• Assist in cloud provisioning and onsite deployments as needed.

Skills

Crisis management

PowerShell scripting

Citrix

Terminal services

Active Directory

DNS

Group Policy

VMware

Exchange

Office 365

Azure

MDM

SAN storage

Education

Bachelor’s degree or equivalent

Tools

Citrix

VMware

Exchange

Office 365

Active Directory

Job description

This role provides 3rd level support to all RFA Clients and RFA systems. Support areas include all Client and RFA computer infrastructure. In addition, this role is responsible for organizing highly complex activities for IT development, project coordination, implementation, and maintenance of technology project initiatives.

Responsibilities

• Support anti-spam, web-filtering, network perimeter defense appliances and remote access solutions
• Manage and support storage and virtualization platforms
• Act as an escalation point for matters concerning server infrastructure.
• Supporting Severs, Active Directory, Exchange, and handling all phases of migrations and upgrades.
• Coordinate any and all network related work with Network Engineering, telephony, provisioning or any other group that are involved in IT infrastructure.
• Facilitate the definition of service levels and customer requirements.
• Work with clients to determine their needs and assess solutions for improving delivery processes.
• Ability to provide updates and documentation as requested in the Project Plan as well as all closeout documents.
• Handle all infrastructure related questions for Client during duration of project.
• Work directly with vendors on third party server\\software deployment.
• Work on new Project Plan design, and overhaul.
• Attend meetings and gather requirements relating to new projects such as onsite infrastructure deployment, relocations, cloud provisioning etc.
• Work closely with technical colleagues to develop Client solutions.

Qualifications

• Bachelor’s degree or equivalent level of experience.
• Experience managing complex technical development projects involving integration of multiple systems.
• Good understanding of existing network programs and capabilities.
• Skilled in technical crisis management.
• Experience with scripting in PowerShell
• Experience with Citrix, terminal services
• 5-6 years of hands on experience configuring and supporting Microsoft operating system based servers

Knowledge with:

• Microsoft Active Directory, DNS, Group Policy Administration
• Virtualization: Vmware
• Microsoft Exchange 2010, 2013, 2016 and Office 365
• MDM Solutions (Active Sync, MDM – MobileIron, Airwatch)
• Supporting various SAN arrays
• 1-2 years of hands on experience with Azure