Systems Engineer

Tiger Resourcing Group; Alexandria (VA); On-site; USD 85,000 - 115,000; Full time

Job summary

Tiger Resourcing Group seeks a Systems Engineer in Alexandria, VA to provide company-wide computer system support, including onsite client assistance, upgrades, troubleshooting, and documentation. The role acts as the main client liaison to ensure seamless operation.

Responsibilities include training operations staff, maintaining networks and servers, backups, security, and coordinating with vendors. 3+ years of experience and strong communication are required.

Qualifications

• 3+ years of relevant experience in systems engineering.
• Experience with server operating systems, networks, and topologies.
• Experience with cross-functional teams and vendor coordination.
• Experience with reporting applications for modifying and running reports.
• Experience with remote access software and database administration.
• Experience with 24x7x365 operations support.

Responsibilities

• Serve as main client liaison for systems support and improvement.
• Train operations staff on platforms, products, or features.
• Resolve hardware, software, and communications issues with vendors.
• Facilitate client meetings and change proposals.
• Document network architecture, configurations, and troubleshooting steps.
• Manage backups, server and PC security, and data recovery.
• Work with project teams to define needs for operation and security.

Skills

Technical troubleshooting

Customer focus

Communication skills

Independent worker

Documentation skills

Attention to detail

Education

BS degree or equivalent

Tools

Server OS knowledge

Remote access software

Database administration

Reporting applications

Job description

Alexandria, United States | Posted on 03/07/2026

The Systems Engineer is a resource that provides computer systemsupport to projects company-wide. Support includes onsite client support andexternal (client) computer systems at company facilities or located within theclient’s facilities. They are responsible for ensuring end-users effectivelyutilize products and programs without interruption. As a main point of contactfor the client, the Systems Engineer will continuously identify areas ofimprovement and contribute solutions and is responsible for computerapplication availability, hardware & software upgrades, troubleshooting,documentation, and user support.

Mostimportant work tasks:

• Customerliaison; respond to operational questions and issues
• Responsiblefor training operations staff on any platforms, products, or features as theyare introduced to the client.
• Resolvehardware, software, and communications issues which may require coordinationwith outside vendors and upgrade administration.
• Facilitateclient meetings and change control processes as required, including developmentand presentation of change proposals.
• Documentnetwork/system architecture, configuration settings and troubleshootingprocedures
• Design,install, configure, and maintain networks, file servers, application solutions,workstations, and servers.
• Responsiblefor the configuration, monitoring, and security of clients’ data network andsystems.
• Managesystem backups and recovery using applicable backup software and procedures
• Manageand triage issues based on specific SLA guidelines (varies per client) andtrack through resolution process.
• On-callsupport will be required during off-hours
• Assessand identify areas for improvement with a solution-based approach, includingrecommending upgrades that support the development of technical standards andapplications.

AdditionalResponsibilities

• Responsiblefor server and PC functionality, security and analysis with respect to TrafficManagement Systems.
• Actsas primary organizational interface with vendor and provides internal analysisand support
• Managesthe performance of multiple hardware and software platforms
• Resolvesserver/PC problems and offers additional technical assistance to users
• Managesthe acquisition, installation, and maintenance of the organization's fileservers, database servers, desktop computers, and other cloud or on-premiseinfrastructure.
• Workjointly with Project Managers, Database Administrator(s), andProgrammer/Analyst(s) to define needs and requirements for continued operation,upgrade, and security of clients’ systems
• Workjointly with Software Engineers and Software Quality Assurance teams in testingand implementing applications and products.
• Documentall modifications, installations, and other changes as they occur.
• Cross-trainwith other applicable positions and vendors, as appropriate, to better supportand suggest improvements to the client.

Experience:

• Excellentoral and written communication skills
• TechnicalTroubleshooting skills
• Customer-oriented,positive, flexible, and self-motivated
• Mustwork well independently
• ExcellentTechnical training and documentation skills
• Excellentattention to detail

Qualifications

• 3+years of relevant experience
• Experienceworking with different server operating systems, computer languages, equipment,network configuration/environments, and topologies
• Experienceworking with cross-functional teams
• Experiencewith reporting applications to modify and run reports a plus
• Experiencewith remote access software and database administration
• Experiencewith various communications platforms, (i.e. Twisted pair, Cellular, fiber)
• Operationalexperience supporting a 24x7x365 environment
• Experiencewith the software development lifecycle, including change control andconfiguration management

EducationRequirements

• BSdegree or 3+ years of equivalent technical training/relevant experience