Senior Systems Engineer

Velocity Technologies; Tempe (AZ); On-site; USD 90,000 - 120,000; Full time

Job summary

Velocity Technologies is seeking a Senior Systems Engineer in Tempe, Arizona. This role involves leading high-impact escalations and providing technical standards for cloud and multi-environment projects.

The ideal candidate possesses extensive experience with Microsoft technologies and the ability to mentor engineers. Responsibilities include creating documentation, supporting budget inputs, and ensuring continuous process improvement.

Qualifications

• Extensive experience in Microsoft 365, Entra ID, Intune, and Active Directory.
• Demonstrated ability to lead escalations and mentor team members.

Responsibilities

• Lead escalations for Microsoft-related issues.
• Create client standards for various IT services.
• Support practical recommendations for budgets and roadmaps.
• Review project plans and improve processes.
• Mentor engineers through technical reviews.

Skills

Senior-level troubleshooting across Microsoft cloud

Making technical recommendations

Strong MSP or multi-environment consulting background

Documentation discipline

Job description

Position Overview

The Senior Systems Engineer is responsible for high-impact escalations, technical standards, project architecture, risk reduction, mentoring, and leadership-ready technical recommendations.

Responsibilities

• Lead escalations involving Microsoft 365, Entra ID, Intune, Active Directory, virtualization, servers, backup/DR, firewall, and network dependencies.
• Create client standards for identity, endpoint, server, backup, firewall, documentation, and lifecycle management.
• Support QBR and roadmap inputs with practical risk, budget, and sequencing recommendations.
• Review project plans, onboarding findings, and recurring ticket patterns for root-cause improvement.
• Mentor engineers and service desk teammates through runbooks, technical reviews, and escalation feedback.

Qualifications

• Senior-level troubleshooting across Microsoft cloud, Windows server, identity, endpoint, backup, and network layers.
• Experience making technical recommendations that business leaders can act on.
• Strong MSP or multi-environment consulting background.
• Ability to lead without losing documentation discipline.