Senior Systems Engineer

Salesforce, Inc.; Dallas (TX); Vor Ort; USD 120.000 - 160.000; Vollzeit

Benefits dieser Stelle

Medical

401(k)

Employee stock purchasing program

Dental and vision

Zusammenfassung

Salesforce, Inc. seeks an experienced IC Service Manager for Financial Systems to own end-to-end stability and compliance of core ERP tools like Workday Financials and Vertex.

You’ll partner with Finance, Accounting, and Tax to translate requirements into robust technical solutions while leading a global team of engineers across time zones. You will drive incident resolution, root-cause analysis, and UAT for enhancements, ensuring SOX controls and data privacy are maintained, with disaster

Qualifikationen

• 12+ years in software engineering & operations with ownership of Financial ERP Systems (Workday, Vertex).
• Proven ITSM background: incident/problem/change mgmt, API/integration support, RCA.
• Expertise in at least one Finance process (R2R, S2P, P2P, Plan to Perform).

Aufgaben

• Own end-to-end stability, performance, and compliance of enterprise financial systems.
• Partner with Finance, Accounting, Procurement, Tax, Treasury to translate needs into solutions.
• Lead and mentor a global team of systems engineers across time zones.
• Drive RCA to prevent recurring failures and manage Level 2/3 support and UAT.
• Audit controls, SOX compliance, data privacy, and statutory reporting.
• Oversee access governance, RBAC, SoD, and disaster recovery planning.

Kenntnisse

ITSM expertise

Root-cause analysis

Finance ERP knowledge

Workday / Vertex familiarity

Stakeholder management

Leadership of global teams

Ausbildung

Related technical degree

Tools

MuleSoft

Workday Studio

Orchestrations

ERP integrations

Jobbeschreibung

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all. Ready to level‑up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

What You’ll Be Doing

As an Individual Contributor (IC) Service Manager for Financial Systems, you will serve as the core hands‑on subject matter expert responsible for the end‑to‑end operational stability, performance, compliance, and continuous optimisation of enterprise financial systems (Workday Financials, Vertex, Blackline, Revpro and other SaaS applications).

• Partner directly with business stakeholders (Finance, Accounting, Procurement, Tax, Treasury) to understand system pain points, gather requirements, and translate them into actionable technical solutions.
• Lead and mentor a team of systems engineers, providing guidance and support to ensure high availability, reliability, and optimal performance of Core ERP systems (Workday Financials, Vertex etc.), meeting defined SLAs and KPIs.
• Own the end‑to‑end resolution of high‑priority incidents affecting financial systems.
• Drive root‑cause analysis (RCA) to prevent recurring failures.
• Hands on ownership of Level 2/Level 3 support issues and coordinate user acceptance testing (UAT) for system bugs & enhancements.
• Audit & Compliance: ensure financial systems adhere to internal controls, SOX (Sarbanes‑Oxley) compliance, data privacy regulations, and statutory financial reporting standards.
• Access Control & Security: monitor user access governance, Role‑Based Access Control (RBAC), and Segregation of Duties (SoD) to mitigate fraud and security vulnerabilities.
• Disaster Recovery (DR): regularly test and update business continuity and disaster recovery plans for mission‑critical financial databases and applications.

You’re Our Person If

• 12+ years of experience in software engineering & operations, with a proven track record of service ownership of Financial ERP Systems especially Workday, Vertex and other SaaS application supporting Finance business processes.
• Proven operational background in IT Service Management (ITSM) frameworks, incident/problem/change management, API/integration support, and root‑cause analysis.
• Expertise in one of the Finance business processes (Record to Report, Source to Pay, Plan to Perform).
• Experience in multiple Integration technologies like MuleSoft and Workday integrations (Studio, Orchestrations, etc.).
• Experience leading a global team working out of multiple time zones.
• A keen eye for Innovation, Operational Excellence, and Automation.
• A related technical degree required.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with both technical and non‑technical stakeholders.

Even Better If

Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.

Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.

This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits voting, training, assessment of job performance, discipline, termination, and everything in between.

Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

Salesforce offers a variety of benefits to help you live well including:

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• an employee stock purchasing program

More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.