Senior Systems Analyst – Salesforce & Cloud Services

Fidelity Investments; Smithfield (RI); On-site; USD 80,000 - 110,000; Full time

Job summary

Fidelity Investments is seeking a Senior Systems Analyst based in Smithfield, Rhode Island. This position plays a key role in supporting and enhancing client servicing capabilities through sophisticated technology solutions, primarily within the Salesforce CRM platform.

The ideal candidate will have 4–6+ years of experience in analyzing complex business requirements and translating them into effective system solutions. A collaborative mindset is essential as you will work closely with various teams to ensure client satisfaction and operational excellence.

Qualifications

• 4–6+ years of experience as a Systems Analyst supporting complex technology solutions.
• Strong experience in requirements analysis and backlog management.
• Understanding of enterprise platforms, including Salesforce.

Responsibilities

• Lead collaboration to gather and refine complex business and functional requirements.
• Translate needs into well-defined user stories with clear business value.
• Drive alignment across stakeholders on scope, priorities, and risks.

Skills

Requirements analysis

Agile delivery practices

Data analysis using SQL

Facilitating stakeholder discussions

Product backlog management

Education

Bachelor’s degree in Computer Science or related field

Tools

Salesforce

JIRA

Confluence

Job description

Fidelity Investments is seeking a Senior Systems Analyst based in Smithfield, Rhode Island. This position plays a key role in supporting and enhancing client servicing capabilities through sophisticated technology solutions, primarily within the Salesforce CRM platform.

The ideal candidate will have 4–6+ years of experience in analyzing complex business requirements and translating them into effective system solutions. A collaborative mindset is essential as you will work closely with various teams to ensure client satisfaction and operational excellence.