Senior Systems Analyst – AD, 365 & VPN Expert

Meriplex-Communication; Aurora (CO); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Vision insurance

Job summary

Meriplex-Communication in Aurora, CO is seeking an L1 Systems Analyst with strong workstation and application support experience. The role requires handling advanced network connectivity issues, incident reboots, and basic OS tasks, while adhering to SOPs to resolve technical problems.

Candidates should demonstrate Microsoft 365 expertise, strong communication skills, and the ability to triage and document effectively. The position offers a full-time schedule and comprehensive benefits.

Qualifications

• Advanced knowledge of Microsoft 365 applications.
• Ability to communicate technical information to diverse end-users and internal IT.
• Adherence to ticketing and documentation workflows.

Responsibilities

• Act as escalation point for L1 Systems Analyst.
• Deliver advanced workstation support.
• Provide advanced customer-specific application support.
• Troubleshoot advanced network connectivity and devices/user connectivity.
• Administer incident response system reboots.
• Perform basic OS support.
• Provide second level triage virtual server support to reestablish functionality.
• Follow SOPs to resolve technical issues.

Skills

Advanced Microsoft 365

Command line

Technical triage

Verbal & written communication

User expectations management

Team collaboration

Ticketing/documentation

Customer service

RMM tools

Network concepts

Education

A+ certification

Network+ certification

Server+ certification

Microsoft 365 certification

Tools

VMware

Job description

Meriplex-Communication in Aurora, CO is seeking an L1 Systems Analyst with strong workstation and application support experience. The role requires handling advanced network connectivity issues, incident reboots, and basic OS tasks, while adhering to SOPs to resolve technical problems.

Candidates should demonstrate Microsoft 365 expertise, strong communication skills, and the ability to triage and document effectively. The position offers a full-time schedule and comprehensive benefits.