Senior Systems Analyst

Socket.dev; Indianapolis (IN); On-site; USD 36,000 - 47,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Socket.dev is seeking a skilled IT support specialist in Indiana to handle escalation, advanced workstation and application support, and network/troubleshooting tasks. The role emphasizes strong customer service, ITIL processes, and proactive incident handling.

The position requires MSP experience and certifications (A+, Network+, Server+, Microsoft 365). A broad set of capabilities across AD, VPN, and scripting will be highly valued, with a structured 9AM-6PM MST shift.

Qualifications

• Prior MSP support desk experience
• A+ certification
• Network+ certification
• Server+ certification
• Microsoft 365 certification
• Azure support
• VMware knowledge

Responsibilities

• Act as the escalation point for L1 Systems Analyst.
• Deliver advanced workstation support.
• Provide advanced customer-specific application support.
• Troubleshoot advanced network connectivity and devices/user connectivity.
• Administer incident response system reboots.
• Perform basic OS support.
• Utilize basic Azure support skills.
• Provide second-level triage virtual server support to reestablish functionality.
• Follow SOPs to resolve issues.
• Administer advanced Active Directory support.
• ITIL-based security for printing and connectivity support.
• Deliver scripted application support.
• TCP/IP troubleshooting.
• Handle advanced VPN connectivity issues and password resets.
• Advanced end-user email support.
• Utilize basic scripting knowledge.
• Perform root cause analysis.
• Develop standardized triage SOPs for System Analysts.

Skills

MS 365

Command line

TCP/IP

Azure

VMware

Communication

Education

A+ certification

Network+ certification

Server+ certification

Microsoft 365 certification

Tools

Microsoft 365

Job description

Key Responsibilities:

• Act as the point of escalation for L1 Systems Analyst.
• Deliver advanced workstation support.
• Provide advanced customer specific application support.
• Troubleshoot advanced network connectivity and devices/user connectivity.
• Administer incident response system reboots.
• Perform basic OS support.
• Utilize basic Azure support skills.
• Provide second level triage virtual server support to reestablish functionality.
• Driven to follow all SOP to resolve all technical issues.
• Administer advanced Active Directory support.
• Perform advanced ITIL security to provide basic printing and connectivity support.
• Deliver scripted application support.
• TCP/IP troubleshooting abilities
• Able to perform advanced VPN connectivity issues and password resets.
• Advanced end-user email support.
• Utilize basic scripting knowledge.
• Perform root cause analysis.
• Provide more standardized triage SOPs for System Analysts.

Knowledge, Skills, and Abilities:

• Advanced knowledge of Microsoft 365 applications.
• Advanced knowledge of command line.
• Understanding of advanced technical triage methodologies.
• Intermediate TCP/IP understanding.
• Ability to communicate both verbal and written technical information to a wide range of end-users and customer internal IT departments.
• Ability to effectively set expectations regarding delivery of service.
• Strengthen customer relationships by providing exemplary customer service.
• Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates, and customers with respect.
• Adherence to ticketing methodologies regarding documentation, process, and workflow.
• Support, manage, troubleshoot, and resolve service requests with the appropriate level of urgency and professionalism.
• Properly manage workflow using research, documentation, RMM tools, ticket system, and communication.
• Directly and indirectly support customers, vendors, and staff by providing top tier customer service.

Preferred Education, Experience, and Certifications:

• Prior MSP support desk experience, highly encouraged.
• A+ certification.
• Network+ certification.
• Server+ certification.
• Microsoft 365 certification.
• Azure support.
• VMware knowledge.

• Superior reading, writing, and communication skills.

• Intermediate knowledge of network concepts, devices, and best practices.

Work Schedule:

This role will work a scheduled shift of 9AM-6PM MST.

Physical Demands:

Sedentary Work – Exerts up to 50 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Benefits & Compensation:

Meriplex employees receive a full benefits package including medical, dental, vision, disability, group term life insurance, 401k, plus PTO, holiday pay, as well as referral bonuses.

Current Pay Range: $26.25/hr -$33.65/hr

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance