Senior Systems Analyst

Meriplex; Aurora (CO); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Referral bonuses

Job summary

Meriplex is seeking an experienced IT Support professional for its Colorado operations. The role focuses on escalation, advanced workstation and application support, and expert triage of network and server issues. A strong understanding of Microsoft 365 and Azure is essential.

The position requires clear communication with end-users and internal IT teams, adherence to SOPs, and the ability to work in a collaborative team environment. 9AM-6PM MST shift, full-time role in Aurora, CO.

Qualifications

• Advanced knowledge of Microsoft 365 applications.
• Advanced knowledge of command line.
• Understanding of advanced technical triage methodologies.
• Intermediate TCP/IP understanding.
• Ability to communicate technical information clearly to end-users and IT teams.
• Adherence to ticketing methodologies and documentation practices.

Responsibilities

• Act as the escalation point for L1 Systems Analyst.
• Deliver advanced workstation support.
• Provide advanced customer specific application support.
• Troubleshoot advanced network connectivity and devices/user connectivity.
• Administer incident response system reboots.
• Perform basic OS support.
• Utilize basic Azure support skills.
• Provide second level triage for virtual server support to reestablish functionality.
• Follow SOPs to resolve all technical issues.
• Administer advanced Active Directory support.
• Deliver scripted application support.
• Perform root cause analysis.

Skills

Microsoft 365 knowledge

Command line

Technical triage methodologies

TCP/IP understanding

Verbal/written communication

Ticketing processes

Education

A+ certification

Network+ certification

Server+ certification

Microsoft 365 certification

Tools

Azure

VMware

RMM tools

Ticket system

Job description

Job Details

Description

• Act as the point of escalation for L1 Systems Analyst.
• Deliver advanced workstation support.
• Provide advanced customer specific application support.
• Troubleshoot advanced network connectivity and devices/user connectivity.
• Administer incident response system reboots.
• Perform basic OS support.
• Provide second level triage virtual server support to reestablish functionality.
• Driven to follow all SOP to resolve all technical issues.
• Administer advanced Active Directory support.
• Perform advanced ITIL security to provide basic printing and connectivity support.
• Deliver scripted application support.
• TCP/IP troubleshooting abilities
• Able to perform advanced VPN connectivity issues and password resets.
• Advanced end-user email support.
• Utilize basic scripting knowledge.
• Perform root cause analysis.
• Provide more standardized triage SOPs for System Analysts.

Key Responsibilities

• Act as the point of escalation for L1 Systems Analyst.
• Deliver advanced workstation support.
• Provide advanced customer specific application support.
• Troubleshoot advanced network connectivity and devices/user connectivity.
• Administer incident response system reboots.
• Perform basic OS support.
• Utilize basic Azure support skills.
• Provide second level triage virtual server support to reestablish functionality.
• Driven to follow all SOP to resolve all technical issues.
• Administer advanced Active Directory support.
• Perform advanced ITIL security to provide basic printing and connectivity support.
• Deliver scripted application support.
• TCP/IP troubleshooting abilities
• Able to perform advanced VPN connectivity issues and password resets.
• Advanced end-user email support.
• Utilize basic scripting knowledge.
• Perform root cause analysis.
• Provide more standardized triage SOPs for System Analysts.

Knowledge, Skills, And Abilities

• Advanced knowledge of Microsoft 365 applications.
• Advanced knowledge of command line.
• Understanding of advanced technical triage methodologies.
• Intermediate TCP/IP understanding.
• Ability to communicate both verbal and written technical information to a wide range of end-users and customer internal IT departments.
• Ability to effectively set expectations regarding delivery of service.
• Strengthen customer relationships by providing exemplary customer service.
• Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates, and customers with respect.
• Adherence to ticketing methodologies regarding documentation, process, and workflow.
• Support, manage, troubleshoot, and resolve service requests with the appropriate level of urgency and professionalism.
• Properly manage workflow using research, documentation, RMM tools, ticket system, and communication.
• Directly and indirectly support customers, vendors, and staff by providing top tier customer service.

Preferred Education, Experience, And Certifications

• Prior MSP support desk experience, highly encouraged.
• A+ certification.
• Network+ certification.
• Server+ certification.
• Microsoft 365 certification.
• Azure support.
• VMware knowledge.
• Superior reading, writing, and communication skills.
• Intermediate knowledge of network concepts, devices, and best practices.

Work Schedule

This role will work a scheduled shift of 9AM-6PM MST.

Physical Demands

Sedentary Work - Exerts up to 50 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Benefits & Compensation

Meriplex employees receive a full benefits package including medical, dental, vision, disability, group term life insurance, 401k, plus PTO, holiday pay, as well as referral bonuses.

Current Pay Range: $26.25/hr -$33.65/hr

Job Type: Full-time

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance