Senior Systems Analyst

Ultipro; Aurora (CO); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Vision insurance

Referral bonuses

Job summary

Meriplex is seeking an IT Support Specialist to act as the escalation point for L1 Systems Analysts and deliver advanced workstation and application support from our Denver-area operations. You will troubleshoot complex network and connectivity issues, manage AD-related tasks, and perform ITIL-aligned incident handling with scripted application support.

The role requires strong communication, teamwork, and a solid foundation in Microsoft 365, VPN, and TCP/IP concepts, with a schedule 9AM–6PM MST

Qualifications

• Advanced knowledge of Microsoft 365 applications.
• Advanced knowledge of command line.
• Understanding of advanced technical triage methodologies.
• Ability to communicate technical information to end-users and IT departments.
• Ability to set expectations regarding delivery of service.
• Strong customer service skills.
• Ability to work in a team environment and collaborate respectfully.
• Adherence to ticketing methodologies and documentation.
• Ability to manage and resolve service requests with appropriate urgency.
• Proficient in researching, documenting, and using RMM tools and ticket systems.
• Provide top-tier support to customers, vendors, and staff.

Responsibilities

• Act as escalation point for L1 Systems Analysts.
• Deliver advanced workstation support.
• Provide advanced customer-specific application support.
• Troubleshoot advanced network and connectivity issues.
• Administer incident response system reboots.
• Perform basic OS support.
• Provide second-level triage for virtual server support to restore functionality.
• Follow SOPs to resolve technical issues.
• Administer advanced Active Directory support.
• Perform advanced ITIL security with printing and connectivity support.
• Deliver scripted application support.
• Troubleshoot TCP/IP and VPN connectivity issues.
• Provide advanced end-user email support.
• Utilize basic scripting knowledge.
• Perform root cause analysis.
• Develop standardized triage SOPs for System Analysts.

Skills

Microsoft 365

Command line

Technical triage

Verbal and written communication

Set expectations

Customer service

Teamwork

Ticketing methodologies

Service request troubleshooting

Workflow management

Customer support

Education

A+ certification

Network+ certification

Server+ certification

Microsoft 365 certification

VMware knowledge

Superior reading and communication skills

Intermediate knowledge of network concepts

Tools

VMware

Job description

• Act as the point of escalation for L1 Systems Analyst.
• Deliver advanced workstation support.
• Provide advanced customer specific application support.
• Troubleshoot advanced network connectivity and devices/user connectivity.
• Administer incident response system reboots.
• Perform basic OS support.
• Provide second level triage virtual server support to reestablish functionality.
• Driven to follow all SOP to resolve all technical issues.
• Administer advanced Active Directory support.
• Perform advanced ITIL security to provide basic printing and connectivity support.
• Deliver scripted application support.
• TCP/IP troubleshooting abilities
• Able to perform advanced VPN connectivity issues and password resets.
• Advanced end-user email support.
• Utilize basic scripting knowledge.
• Perform root cause analysis.
• Provide more standardized triage SOPs for System Analysts.

Knowledge, Skills, and Abilities:

• Advanced knowledge of Microsoft 365 applications.
• Advanced knowledge of command line.
• Understanding of advanced technical triage methodologies.
• Ability to communicate both verbal and written technical information to a wide range of end-users and customer internal IT departments.
• Ability to effectively set expectations regarding delivery of service.
• Strengthen customer relationships by providing exemplary customer service.
• Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates, and customers with respect.
• Adherence to ticketing methodologies regarding documentation, process, and workflow.
• Support, manage, troubleshoot, and resolve service requests with the appropriate level of urgency and professionalism.
• Properly manage workflow using research, documentation, RMM tools, ticket system, and communication.
• Directly and indirectly support customers, vendors, and staff by providing top tier customer service.

Preferred Education, Experience, and Certifications:

• A+ certification.
• Network+ certification.
• Server+ certification.
• Microsoft 365 certification.
• VMware knowledge.
• Superior reading, writing, and communication skills.
• Intermediate knowledge of network concepts, devices, and best practices.

Work Schedule:

This role will work a scheduled shift of 9AM-6PM MST.

Physical Demands:

Sedentary Work – Exerts up to 50 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Benefits & Compensation:

Meriplex employees receive a full benefits package including medical, dental, vision, disability, group term life insurance, 401k, plus PTO, holiday pay, as well as referral bonuses.

Current Pay Range: $26.25/hr -$33.65/hr

Job Type: Full-time

• 401(k)
• Health insurance
• Paid time off
• Vision insurance

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.