Senior Systems Administrator (Amazon Connect Customer)

TekSynap; Virginia (MN); Remote; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

Life insurance

Short-term disability

Long-term disability

Paid vacation

Paid holidays

Job summary

TekSynap is seeking a Senior Systems Administrator to join our team. You will administer cloud-native infrastructure powering telecommunication systems, with a strong emphasis on AWS GovCloud services including Connect, EC2, and S3.

The role involves provisioning, monitoring, and patching Linux VMs, plus securing environments with IAM, VPCs, and encryption. You will contribute to CI/CD and DevSecOps, work in SAFe Agile ceremonies, and participate in on-call rotations to ensure 24/7 uptime for

Qualifications

• Active Secret Clearance required.
• 7+ years Linux system administration experience.
• 3+ years AWS cloud infrastructure experience, preferably GovCloud or similar secure environments.
• Deep understanding of Amazon Connect Customer/AWS Connect operations, call flow configuration, and Lex/Lambda integration.
• Experience working in SAFe Agile environments with JIRA and Confluence.

Responsibilities

• Administer and support cloud-native infrastructure powering telecommunication systems, with AWS GovCloud focus.
• Perform day-to-day Linux system administration tasks in AWS GovCloud (provisioning, configuring, monitoring, patching).
• Manage telephony workloads within AWS Connect ensuring high availability, security, and performance.
• Monitor performance with CloudWatch, CloudTrail, and Splunk; diagnose and resolve infra issues to maintain uptime.
• Implement system hardening, encryption, IAM roles, VPCs, security groups, MFA; ensure security standards.

Skills

Active Secret Clearance

Linux administration

AWS cloud experience

Tools

AWS GovCloud

AWS Connect

CloudWatch

CloudTrail

Splunk

Terraform

Ansible

CloudFormation

IAM

VPC

Job description

Responsibilities & Qualifications

Responsibilities

• Administer and support cloud-native infrastructure powering telecommunication systems, with a strong focus on AWS-hosted services, including AWS Connect/Amazon Connect Customer, EC2, and S3.
• Perform day-to-day system administration tasks within AWS GovCloud, including provisioning, configuring, monitoring, and patching Linux-based virtual machines.
• Manage telephony workloads and services within AWS Connect, ensuring high availability, security, and performance for mission-critical communication.
• Monitor cloud system performance using CloudWatch, CloudTrail, and Splunk, diagnosing and resolving infrastructure issues to maintain 24/7 uptime.
• Implement and maintain system hardening, encryption, IAM roles, network policies (VPC, security groups), and multi-factor authentication to comply with security standards.
• Utilize Infrastructure as Code (IaC) tools such as AWS CloudFormation, Ansible, or Terraform to automate infrastructure provisioning and configuration.
• Support secure data backup/recovery processes for cloud environments, aligning with federal continuity and audit requirements.
• Contribute to CI/CD pipelines and DevSecOps practices in collaboration with cloud developers.
• Participate in SAFe Agile ceremonies, including planning, stand-ups, retrospectives, and system demos.
• Serve in an on-call rotation, ensuring rapid response to service-impacting incidents in telecommunication systems.

Required Skills and Experience

• Active Secret Clearance
• 7+ years of experience administering Linux systems
• At least 3 years of AWS cloud infrastructure experience, preferably within GovCloud or similar secure environments.
• Deep understanding of Amazon Connect Customer/AWS Connect operations, call flow configuration, contact lens integration, and AWS Lex/Lambda integration.
• Active Secret Clearance

Preferred Skills and Experience

• Experience implementing and managing AWS Identity and Access Management (IAM), CloudWatch, S3, EC2, and CloudFormation.
• Familiarity with networking concepts in cloud environments including VPC, routing tables, security groups, and load balancing.
• Hands-on experience automating cloud infrastructure using Ansible, Terraform, or CloudFormation.
• Knowledge of cloud security best practices, including NIST 800-53 and FedRAMP-aligned controls.
• Experience working in SAFe Agile environments using JIRA and Confluence.

Overview

We are seeking a Senior Systems Administrator (Amazon Connect Cusomer) to join our team.

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at www.TekSynap.com.

The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.

Additional Job Information

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Location: Remote

Remote or In-Person: 100% remote/nationwide (with one initial visit to Clarksburg, WV - travel reimbursed)

Type of environment: Office

Noise level: Medium

Work schedule: Schedule is an 8-hour day shift Monday - Friday.

Core work hours are 9:00 a.m. through 4:00 p.m. ET.

8-hour shift hours for the team as a whole can be staggered between the hours of 6:00 a.m. and 6:00 p.m. ET.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; s