System Engineer Cisco PBX (VoSIP)

TekSynap; Arlington (VA); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401K

Life Insurance

Short-term Disability

Long-term Disability

Vacation Time

Paid Holidays

Job summary

Join a fast-growing high-tech company as a System Engineer specializing in Cisco PBX (VoSIP). In this dynamic role, you'll manage and maintain advanced telecommunications systems, ensuring optimal performance and compliance with government standards. You'll be part of a dedicated team that values innovation and responsiveness, supporting critical communications for federal clients. This position offers a chance to work remotely while contributing to impactful projects. If you're passionate about technology and ready to make a difference, this opportunity is for you!

Qualifications

• 3+ years of experience with Cisco Unified Communications Manager or similar PBX systems.
• Must possess a Secret clearance for government work.

Responsibilities

• Operate and maintain telecommunications equipment including VoIP and VoSIP technologies.
• Develop and execute preventive maintenance programs for voice infrastructure.

Skills

VoIP

VoSIP

Troubleshooting

Preventive Maintenance

Customer Service

Education

Cisco Certified Network Associate (CCNA) Collaboration

Cisco Certified Network Professional (CCNP) Collaboration

Tools

Cisco Unified Communications Manager (CUCM)

Job description

Responsibilities & Qualifications

RESPONSIBILITIES

• Operate and maintain Government-furnished telephone/telecommunications equipment, including VoIP, VoSIP, ACD, and TDM technologies.
• Implement preventive maintenance programs, monitor system performance, troubleshoot incidents, and collaborate with stakeholders to meet operational objectives.
• Develop and execute preventive maintenance programs to keep the voice infrastructure up to date with patches, upgrades, and security/compliance requirements.
• Continuously monitor voice systems' performance, report on performance, and take corrective actions.
• Respond to customer incident tickets promptly and restore systems and services to full operational capability.
• Maintain and update all as-built design and O&M manuals for equipment, ensuring compliance with government standards.
• Conduct periodic tests, inspections, and preventive maintenance for telecommunications systems.
• Ensure system and subsystem operation meets specified performance requirements.
• Develop and execute test plans for voice services, ensuring industry standards compliance.
• Proven experience in operating and maintaining VoIP and VoSIP systems.
• Experience with troubleshooting and resolving voice infrastructure incidents.
• Experience working with Cisco Unified Communications Manager (CUCM).

REQUIRED QUALIFICATIONS

• Experience:
• 3+ years working with Cisco Unified Communications Manager (CUCM) or similar PBX systems.
• Certifications:
• Cisco Certified Network Associate (CCNA) Collaboration
• Cisco Certified Network Professional (CCNP) Collaboration
• Clearance:
• Must possess a Secret clearance

Overview

We are seeking a System Engineer Cisco PBX (VoSIP) to join our team supporting DISA JSP ETM in Arlington, VA.

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well-planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at www.TekSynap.com.

Apply now to explore jobs with us!

Additional Job Information

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location: Remote
• Type of environment: Remote
• Noise level: Medium
• Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: 10-20%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

U.S. Citizen

Secret clearance

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information, or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact [e-mail] for assistance.