Senior Systems Administration & Support Manager

S&T Bank; North Carolina; On-site; USD 65,000 - 162,000; Full time

Job summary

S&T Bank is seeking an experienced IT leader to manage the Systems Administrator and support staff in Indiana, PA. The role focuses on directing staff, budgeting, and ensuring timely implementation of core banking updates.

Ideal candidates have 10+ years of general IT experience and 2–5 years in application support management, with a four-year degree and relevant certifications preferred.

Qualifications

• Requires a four-year college degree or equivalent.
• Certification from a leading IT provider, such as CompTIA Project+ or PMI’s PMP; preferred.
• Ten plus years general experience and two to five years of specialized experience with application support management.

Responsibilities

• Maintains System Admin staff by selecting, orienting, and training employees and developing personal growth paths.
• Communicates job expectations; planning, monitoring, and appraising job performance; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing S&T Bank systems, procedures, and productivity standards.
• Participates in developing and achieving strategic goals by providing pertinent business, service, and operations information; identifying and evaluating options; choosing a course of action; defining objectives; evaluating outcomes.
• Manages financial objectives by forecasting requirements; assisting with the preparation of the annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements; assuming accountability for complex issues through advanced support across channels.
• Maintains professional and technical knowledge by attending training/workshops; benchmarking practices; participating in professional organizations.
• Manages system upgrade projects; maintains documentation per the bank’s lifecycle and change management procedures.
• Ensure all new releases/updates for core banking applications are implemented timely; lead FIS PACE committee to review changes and document validation requirements and communication plan.
• Manages FIS Managed IT escalation issues and the knowledgebase for the Service Desk.
• Collaborates with IT Solutions Architect Team to transition Administrative support as required.
• Complete other tasks and duties as assigned.

Skills

Staff management

Leadership

Communication

Strategic planning

Budgeting

Education

Four-year college degree

Certification: CompTIA Project+ or PMP (preferred)

Tools

FIS PACE

FIS Managed IT

Job description

S&T Bank is seeking an experienced IT leader to manage the Systems Administrator and support staff in Indiana, PA. The role focuses on directing staff, budgeting, and ensuring timely implementation of core banking updates.

Ideal candidates have 10+ years of general IT experience and 2–5 years in application support management, with a four-year degree and relevant certifications preferred.