Senior System Analyst

Stonewall Solutions

Providence (RI)

On-site

USD 69,400 - 99,200

Part time

14 days+

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Job summary

A technology solutions provider seeks a Senior Systems Analyst to enhance a large case-management system. The role demands expertise in user acceptance testing, data validation, and business process analysis. You will collaborate with various stakeholders to ensure system efficiency. Ideal candidates should possess 8–10 years of relevant experience, exceptional SQL skills, and a Bachelor’s degree. This contract position offers competitive compensation based on expertise and experience.

Qualifications

8–10 years of experience performing UAT, system analysis, and business requirements documentation.
Strong experience working with large integrated systems.
Advanced SQL skills, including writing complex queries and validating data script outputs.
Proven ability to translate business policy or requirements into data logic.

Responsibilities

Perform UAT validations for change requests and production incidents.
Generate and analyze data reports from backend repositories.
Monitor, track, and elevate incident tickets.
Lead and participate in system design sessions.

Skills

UAT

SQL

Business analysis

Data validation

Communication (verbal and written)

Education

Bachelor’s degree

Tools

Tableau

Job description

We are seeking an experienced Senior Systems Analyst to support system enhancements, user acceptance testing (UAT), data validation, and business process analysis for a large-scale, integrated eligibility/case-management system. The ideal candidate will bring strong analytical skills, deep experience with complex system workflows, and the ability to translate business needs into functional and technical requirements. This role involves close collaboration with business users, operations teams, technical vendors, and leadership stakeholders.

Key Responsibilities

User Acceptance Testing & Quality Assurance

Perform UAT validations for change requests, enhancements, and production incidents.
Design and execute test cases to ensure system changes meet business requirements.
Coordinate with technical teams, vendors, and internal partners to validate functionality.
Conduct ad hoc data script validations and verify accuracy of notices and system outputs in the live environment.
Validate KPI metrics and automate standard data queries using SQL to support internal quality checks.

Data Analysis & Reporting

Generate and analyze data reports from backend data repositories.
Use SQL to validate data accuracy, troubleshoot issues, and automate repeatable validation scripts.
Support operational teams, administrative groups, and leadership with required data and analysis.
Prepare documentation, data summaries, and presentations for internal and external stakeholders.

System Support & Issue Resolution

Monitor, track, and elevate incident tickets to ensure timely business-focused resolution.
Partner with Tier II/technical teams to evaluate live cases, identify issues, and recommend corrective actions.
Participate in case reviews with operations teams and provide data-driven insights.

Business Analysis & Requirements Gathering

Lead and participate in system design sessions.
Gather, analyze, and document detailed business, functional, and technical requirements.
Develop use cases, process flow diagrams, gap analyses, and workflow documentation.
Translate program policies and business needs into testable and reusable data queries or functional specifications.
Produce the documentation needed for system design, build, testing, and implementation.

Stakeholder Coordination & Communication

Act as a liaison between business users, program subject‑matter experts, and contracted technical teams.
Provide demonstrations and walkthroughs of system changes to leadership or external agencies.
Coordinate cross‑functional discussions to support system integration, data validation, and workflow improvements.
Deliver regular updates and status reports to project leads and management.

Required Qualifications

8–10 years of experience performing UAT, system analysis, and business requirements documentation.
Strong experience working with large integrated systems or case‑management platforms.
Proven ability to translate business policy or requirements into data logic or SQL query scripts.
Advanced SQL skills, including writing complex queries and validating data script outputs.
Experience developing use cases, workflow diagrams, UML models, or process flows.
Experience with gap analysis and mapping current‑state vs. future‑state workflows.
Strong verbal and written communication skills; ability to explain technical concepts to non‑technical audiences.
Proven ability to organize, prioritize, and follow detailed processes with minimal supervision.
Experience supporting field operations or customer‑facing service teams.
Ability to work collaboratively with vendors, cross‑functional teams, and external agencies.
Experience generating reports using visualization tools (Tableau preferred).
Bachelor’s degree preferred.

Preferred Experience

Experience working with social services, public‑sector programs, or eligibility‑based systems.
Familiarity with structured application delivery methodologies (e.g., Agile, RUP).
Ability to independently develop solutions, test plans, job aids, and documentation.
Strong relationship‑building skills and adaptability in a fast‑paced environment.

Seniority Level