Senior Support Specialist, Data Centers

Grundfos; Brookshire (TX); Hybrid; USD 62,000 - 93,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

401(k) matching

Bonuses

Paid holidays

PTO/Vacation

Job summary

Grundfos in Brookshire, TX seeks a Senior Support Specialist – Data Centers to deliver high-touch, account-focused support for key customers and drive strategic growth. You will manage complex orders, coordinate cross-functional teams, and promote Grundfos digital tools to enhance the customer experience while building lasting partnerships.

The role requires strong English, 3–5 years in customer service or account management, and SAP CRM/SD/MM expertise, with a hybrid work model (3 days in

Qualifications

• Associate or bachelor’s degree, or equivalent work experience with minimum 3-5 years in customer service or account management.
• Subject matter expertise in SAP CRM/SD/MM and customer service software and databases.
• Strong knowledge of order-to-delivery processes and complex order fulfillment.
• Excellent written and spoken English with strong communication and stakeholder management skills.

Responsibilities

• Serve as the primary point of contact for designated key accounts, providing customized support across digital, telephony, email, and live chat channels.
• Develop and execute strategic account plans to drive sales growth, identify upselling opportunities, and achieve revenue targets.
• Manage complex order fulfillment end-to-end, including order entry, shipment consolidation, supply chain coordination, and proactive issue resolution.
• Organize tailored training and onboarding activities for key account employees and clients, positioning Grundfos as a one-stop-shop partner.
• Handle escalated inquiries, customer complaints, returns, and credit control matters in collaboration with Sales, Finance, and Supply Chain teams.
• Promote and support adoption of Grundfos digital self-service tools such as GPC, MyGrundfos, and Extranet.

Skills

Customer service experience

Account management

Relationship building

Communication skills

Stakeholder management

Education

Associate or Bachelor's degree or equivalent

Tools

SAP CRM/SD/MM

Job description

Senior Support Specialist, Data Centers

Job Description

Are you passionate about delivering world-class customer experiences while driving strategic growth for key accounts? Then join our mission to pioneer smarter water solutions that reduce energy use and improve lives.

As our new Senior Support Specialist- Data Centers, you'll be providing dedicated, high-touch support to key accounts and delivering value-added solutions that strengthen long-term partnerships and expand Grundfos's market presence. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

This position follows a hybrid work model (3 days in office, 2 days remote) and will be based out of our Brookshire, TX office.

What you will be doing

As a key part of the Customer Sales & Support Center team, you'll create impact by building trust-based relationships with key accounts and turning every customer interaction into an opportunity for growth and excellence.

Your main responsibilities include:

• Serve as the primary point of contact for designated key accounts, providing customized support across digital, telephony, email, and live chat channels.
• Develop and execute strategic account plans to drive sales growth, identify upselling opportunities, and achieve revenue targets.
• Manage complex order fulfillment end-to-end, including order entry, shipment consolidation, supply chain coordination, and proactive issue resolution.
• Organize tailored training and onboarding activities for key account employees and clients, positioning Grundfos as a one-stop-shop partner.
• Handle escalated inquiries, customer complaints, returns, and credit control matters in collaboration with Sales, Finance, and Supply Chain teams.
• Promote and support adoption of Grundfos digital self-service tools such as GPC, MyGrundfos, and Extranet.

What makes you a great fit

Above all, you're a customer-centric professional with expertise in order management and key account support, combined with strong relationship-building skills and a drive for measurable results. We'd also imagine that you are/have:

• Associate or bachelor's degree, or equivalent work experience with minimum 3-5 years in customer service or account management.
• Subject matter expertise in SAP CRM/SD/MM and customer service software and databases.
• Strong knowledge of order-to-delivery processes and complex order fulfillment.
• Excellent written and spoken English with strong communication and stakeholder management skills.

It's a plus if you also have:

• Experience supporting key or strategic accounts in a B2B manufacturing or industrial environment.
• Familiarity with digital customer engagement tools and self-service platforms.
• Proven ability to develop and deliver sales or training presentations.

Why you'll love working here

• Benefits available include medical, vision, dental, life insurance, and any leave required under federal, state, or local law, as applicable, such as leave under the Colorado Healthy Families and Workplaces Act.
• Other compensation provided may include (overtime if applicable), employee stock purchase programs, merit increases, 401(k) matching, bonuses, PTO/Vacation, and paid holidays.
• Three days' additional paid leave for volunteering in your community.
• Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

The salary range for this position is $62,200 - $93,075. Individual pay will be determined based on market location and the candidate’s profile.

Grundfos is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Our hiring decisions are based on qualifications, merit, and business needs. We encourage individuals of all backgrounds to apply. Learn more about your rights as an applicant.

If you require an accommodation to complete your application or interview, please contact [e-mail]. We are committed to providing a fair and accessible hiring process.

The deadline to apply for this position is December 15, 2026.

Information at a Glance

Job details

Workplace: Hybrid (office and home-working)

Job Location: Brookshire, Texas, United States | Houston, Texas, United States | Katy, Texas, United States

Contract Type: Full-Time

Employment Type: Regular