Senior Customer Support Specialist

Grundfos; United States; Hybrid; USD 62,000 - 93,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

401(k) matching

Employee stock purchase program

Paid time off

Paid holidays

Volunteer leave

Training opportunities

Job summary

Grundfos in the United States is seeking a Senior Support Specialist- Data Centers to deliver high-touch support to key accounts and drive strategic growth. You will own order management end-to-end, coordinate with Sales, Finance and Supply Chain, and promote digital self-service tools to expand Grundfos's market presence. This role follows a hybrid model, based in Brookshire, TX.

Excellent English, SAP CRM/SD/MM expertise, and 3–5 years in customer service or account management are required.

Qualifications

• Associate or Bachelor’s degree required with 3–5 years in customer service or account management.
• Subject matter expertise in SAP CRM/SD/MM and customer service software/databases.
• Strong knowledge of order-to-delivery processes and complex order fulfillment.
• Excellent written and spoken English with strong communication and stakeholder management.

Responsibilities

• Serve as the primary point of contact for designated key accounts across multiple channels.
• Develop and execute strategic account plans to drive growth and revenue targets.
• Manage end-to-end order fulfillment, including entry, shipment coordination, and issue resolution.
• Organize training and onboarding for key account employees and clients.
• Handle escalations, complaints, returns, and credit control with cross-functional teams.
• Promote adoption of Grundfos digital self-service tools (GPC, MyGrundfos, Extranet).

Skills

Customer-centric

Account management

Order management

English communication

Education

Associate or Bachelor's degree

Tools

SAP CRM/SD/MM

Job description

Are you passionate about delivering world-class customer experiences while driving strategic growth for key accounts? Then join our mission to pioneer smarter water solutions that reduce energy use and improve lives.

As our new Senior Support Specialist- Data Centers,you'll be providing dedicated, high-touch support to key accounts and delivering value-added solutions that strengthen long-term partnerships and expand Grundfos's market presence. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

This position follows a hybrid work model (3 days in office, 2 days remote) and will be based out of our Brookshire, TX office.

What you will be doing

As a key part of the Customer Sales & Support Center team, you'll create impact by building trust-based relationships with key accounts and turning every customer interaction into an opportunity for growth and excellence.

Your main responsibilities include:

• Serve as the primary point of contact for designated key accounts, providing customized support across digital, telephony, email, and live chat channels.
• Develop and execute strategic account plans to drive sales growth, identify upselling opportunities, and achieve revenue targets.
• Manage complex order fulfillment end-to-end, including order entry, shipment consolidation, supply chain coordination, and proactive issue resolution.
• Organize tailored training and onboarding activities for key account employees and clients, positioning Grundfos as a one-stop-shop partner.
• Handle escalated inquiries, customer complaints, returns, and credit control matters in collaboration with Sales, Finance, and Supply Chain teams.
• Promote and support adoption of Grundfos digital self-service tools such as GPC, MyGrundfos, and Extranet.

What makes you a great fit

Above all, you're a customer-centric professional with expertise in order management and key account support, combined with strong relationship-building skills and a drive for measurable results. We'd also imagine that you are/have:

• Associate or bachelor's degree, or equivalent work experience with minimum 3-5 years in customer service or account management.
• Subject matter expertise in SAP CRM/SD/MM and customer service software and databases.
• Strong knowledge of order-to-delivery processes and complex order fulfillment.
• Excellent written and spoken English with strong communication and stakeholder management skills.

It's a plus if you also have:

• Experience supporting key or strategic accounts in a B2B manufacturing or industrial environment.
• Familiarity with digital customer engagement tools and self-service platforms.
• Proven ability to develop and deliver sales or training presentations.

Why you'll love working here

• Benefits available include medical, vision, dental, life insurance, and any leave required under federal, state, or local law, as applicable, such as leave under the Colorado Healthy Families and Workplaces Act.
• Other compensation provided may include (overtime if applicable), employee stock purchase programs, merit increases, 401(k) matching, bonuses, PTO/Vacation, and paid holidays.
• Three days’ additional paid leave for volunteering in your community.
• Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

The salary range for this position is $62,200 - $93,075. Individual pay will be determined based on market location and the candidate’s profile.

Grundfos is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Our hiring decisions are based on qualifications, merit, and business needs. We encourage individuals of all backgrounds to apply. Learn more about your rights as an applicant.

If you require an accommodation to complete your application or interview, please contact [e-mail]. We are committed to providing a fair and accessible hiring process.

The deadline to apply for this position is December 15, 2026.

Workplace: Hybrid (office and home-working)

Job Location: Brookshire, Texas, United States | Houston, Texas, United States | Katy, Texas, United States

Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team

We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.