Senior Support Operations Leader – Specialty

Biogen, Inc.; North Carolina; On-site; USD 87,000 - 113,000; Full time

Benefits offered by this job

Medical, Dental, Vision, & Life ins.

Fitness & Wellness programs

Short- and Long-Term Disability

Paid vacation and holidays

401(k) matching

Employee stock purchase plan

Tuition reimbursement

Job summary

Biogen, Inc. is seeking a Sr. Supervisor – Specialty Operations to lead a large, high-impact team and drive regional business plans. This role emphasizes coaching, performance management, and strong cross-functional collaboration to achieve commercial targets.

The position requires 3-5 years of leadership, excellent communication, and robust analytical skills, with a focus on ensuring successful patient trajectories to commercial products and maintaining budget discipline.

Qualifications

• 3-5 years leading large teams and driving performance targets for multiple geographies.
• Excellent communication skills with the ability to adapt style according to demands of the audience; ability to cascade communications appropriately and effectively coach and develop employees
• Strong analytical, project management, problem solving, customer relationship, organizational, conflict resolution, presentation, and leadership skills

Responsibilities

• Manage approximately $3M in yearly revenue through patients progressing to commercial product and manage internal team budgets to hit targets.
• Develop regional business plans, validate metrics, identify leading/lagging indicators and action plans to achieve targets.
• Communicate effectively, cascade messages clearly and timely; support Change Management and align cross-functional objectives.
• Provide strategic accountability for territories and advise the Division manager on strategies to meet targets.
• Assess environmental signals and potential impact on strategy; recommend mitigation plans.
• Partner with external stakeholders to represent PS in cross-functional planning and initiatives; promote alignment of objectives.

Skills

Team leadership

Performance targets

Communication

Analytical skills

Education

Bachelor's degree

Advanced degree preferred

Job description

Biogen, Inc. is seeking a Sr. Supervisor – Specialty Operations to lead a large, high-impact team and drive regional business plans. This role emphasizes coaching, performance management, and strong cross-functional collaboration to achieve commercial targets.

The position requires 3-5 years of leadership, excellent communication, and robust analytical skills, with a focus on ensuring successful patient trajectories to commercial products and maintaining budget discipline.