Senior Specialty Customer Support Leader

Biogen; North Carolina; On-site; USD 87,000 - 113,000; Full time

Benefits offered by this job

Medical, Dental, Vision, & Life ins

Vacation & holidays

401(k) with company match

Employee stock purchase plan

Tuition reimbursement

Job summary

Biogen in North Carolina seeks a Senior Supervisor – Specialty Operations to lead Customer Support, coordinate cross-functional teams, and drive employee engagement while ensuring programs align with quality and compliance standards.

The role partners with quality, training, and reporting to execute strategies, manage a $3M revenue focus, and coach staff toward sustained performance improvements, with an 8:30 am–8:00 pm EST shift.

Qualifications

• 3-5 years leading large teams and driving performance targets.
• Excellent communication and coaching abilities.
• Strong analytical, project management and leadership skills.

Responsibilities

• Lead customer support with cross-functional collaboration.
• Drive performance targets and engage employees.
• Partner with quality, training and reporting teams to ensure programs.
• Coach for performance improvement and employee engagement.
• Manage shifts and ensure coverage across EST window.

Skills

Leadership

Communication

Analytical skills

Project management

Customer relationship

Education

Bachelor's Degree

Advanced Degree preferred

Job description

Biogen in North Carolina seeks a Senior Supervisor – Specialty Operations to lead Customer Support, coordinate cross-functional teams, and drive employee engagement while ensuring programs align with quality and compliance standards.

The role partners with quality, training, and reporting to execute strategies, manage a $3M revenue focus, and coach staff toward sustained performance improvements, with an 8:30 am–8:00 pm EST shift.