Senior Support Engineer - Kubernetes & Cloud Security Role

Chainguard; Stati Uniti; Remoto; USD 110.000 - 170.000; Tempo pieno

Vantaggi offerti da questo lavoro

Equity

Remote-first culture

100% health insurance for dependents

Unlimited PTO

18 weeks parental leave

Descrizione del lavoro

Chainguard is seeking a Senior Technical Support Engineer to diagnose complex Chainguard Images issues and partner with Engineering to deliver rapid, reliable resolutions. You will work with Docker, Kubernetes, GitHub, Helm, and Terraform to support enterprise customers at scale.

In this remote-first role backed by top investors, you’ll influence product quality, customer success, and security posture while enjoying equity, comprehensive health coverage, and an on-call rotation that fits a

Competenze

• 5+ years supporting enterprise customers with a confident, calm approach.
• 3+ years of hands-on experience with Linux, Docker, and Kubernetes.
• Top-tier customer experience delivery with stellar written and verbal communication.
• Cross-functional collaboration experience spanning Engineering, Customer Success, and more.
• Comfortable in the DevOps ecosystem: CI/CD, Linux, GitHub, Helm Charts, Terraform, open source tooling.
• Experience with AWS, Azure, or GCP; AWS EKS experience is a plus.
• Bonus: Experience with security frameworks, software supply chain security, or vulnerability scanning.
• Bonus: CKA, CKAD, CKS, or KCSA certifications.
• Startup experience is a plus — you've navigated fast-moving environments before.
• A curious mindset with a drive to learn continuously.
• Bachelor's degree (STEM preferred) or equivalent real-world experience.

Mansioni

• Be the frontline agent: Triage, investigate, manage, and resolve complex customer issues involving Chainguard Images.
• Escalate wisely: Engage the Engineering team when things get complex.
• Communicate like a pro: Keep customers (and your SLAs) happy, informed, and impressed.
• Bridge the tech lingo divide: Explain things clearly to both technical and non-technical audiences.
• Document thoroughly: Create detailed write-ups of new issues and contribute helpful Knowledge Base articles.
• Channel your inner detective: Prioritize your own queue, drive clarity in communication, and proactively guide issues to resolution.
• Speak up smartly: Surface bugs, feature requests, and hidden issues to Engineering and GTM teams.
• Learn, teach, repeat: Seek new challenges, share knowledge, and grow alongside the team.
• Be there when it counts: Participate in an on-call rotation for after-hours, weekend, and holiday support.

Conoscenze

Kubernetes

Linux

Docker

Customer communication

Cross-functional collaboration

Problem solving

Formazione

Bachelor's degree in STEM or equivalent

Strumenti

GitHub

Helm charts

Terraform

CI/CD pipelines

Descrizione del lavoro

Career trajectory:

This Senior Technical Support Engineer role at Chainguard sits at the intersection of DevSecOps and cloud-native infrastructure — one of the fastest-growing domains in tech. Skills built here (Kubernetes, software supply chain security, container hardening) are in extremely high demand, with CKA/CKAD/CKS-certified engineers commanding significant premiums in the market.

Compensation context:

No salary is listed, but Senior Technical Support Engineers in the UK with Kubernetes and cloud security expertise typically earn £65,000–£95,000. At a well-funded Series C+ startup (Chainguard has backing from Sequoia, Kleiner Perkins, and IVP), total compensation packages often include meaningful equity, which could significantly enhance the overall value.

Green flags:

• 10-year stock option exercise window — unusually generous and founder/employee-friendly.
• 100% covered health insurance for dependents — rare at this stage.
• Strong investor backing signals runway and growth potential.
• Customer list includes OpenAI, Snowflake, Anduril — excellent brand association for your resume.

Potential considerations:

• On-call rotation includes weekends and holidays — work-life balance may be impacted.
• Support roles at startups can blur into engineering-adjacent work, which is great for growth but can mean scope creep.

Skills developed:

Software supply chain security, container security hardening, enterprise SLA management, and cross-functional escalation — all highly transferable to DevSecOps engineer or Solutions Architect roles.

Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk.

Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake.

Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital.

The role, in a nutshell:

We're looking for a Senior Technical Support Engineer who's equal parts problem-solver, translator, and customer hero. You'll be the go-to person when customers hit snags with Chainguard Images, digging into technical mysteries, keeping folks informed, and partnering with Engineering to squash bugs before they cause chaos. This isn't just "reset the password and move on" support: you'll work on real, complex issues with modern tools (Docker, Kubernetes, GitHub, Helm charts, Terraform, etc.), make customers feel like superheroes themselves, and help shape how Chainguard delivers world-class support. Serious work, fun team, big impact.

What you'll do:

• Be the frontline agent: Triage, investigate, manage, and resolve complex customer issues involving Chainguard Images.
• Escalate wisely: Engage the Engineering team when things get complex.
• Communicate like a pro: Keep customers (and your SLAs) happy, informed, and impressed.
• Bridge the tech lingo divide: Explain things clearly to both technical and non-technical audiences.
• Document thoroughly: Create detailed write-ups of new issues and contribute helpful Knowledge Base articles.
• Channel your inner detective: Prioritize your own queue, drive clarity in communication, and proactively guide issues to resolution.
• Speak up smartly: Surface bugs, feature requests, and hidden issues to Engineering and GTM teams.
• Learn, teach, repeat: Seek new challenges, share knowledge, and grow alongside the team.
• Be there when it counts: Participate in an on-call rotation for after-hours, weekend, and holiday support.

What we're looking for:

• 5+ years supporting enterprise customers with a confident, calm approach.
• 3+ years of hands-on experience with Linux, Docker, and Kubernetes.
• Top-tier customer experience delivery with stellar written and verbal communication.
• Cross-functional collaboration experience spanning Engineering, Customer Success, and more.
• Comfortable in the DevOps ecosystem: CI/CD, Linux, GitHub, Helm Charts, Terraform, open source tooling.
• Experience with AWS, Azure, or GCP; AWS EKS experience is a plus.
• Bonus: Experience with security frameworks, software supply chain security, or vulnerability scanning.
• Bonus: CKA, CKAD, CKS, or KCSA certifications.
• Startup experience is a plus — you've navigated fast-moving environments before.
• A curious mindset with a drive to learn continuously.
• Bachelor's degree (STEM preferred) or equivalent real-world experience.

About Us

We live and breathe our company values:

• We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better.
• We have a bias for intentional action — We prioritize, plan, try things, and fail fast.
• We don't take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey.
• We trust each other and assume good intentions — We're transparent with decisions to empower team members to make well-informed choices.

A few of the benefits we offer:

• Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone, and internet costs.
• Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options.
• 100% Covered Health Insurance: We cover 100% of your health, vision, and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
• Unlimited Flexible Time Off: Take the time you need — to do our best work, we need to recharge and reset.
• 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.

Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Is this role fully remote or is there an office requirement? This is a remote-first role. Chainguard provides a monthly stipend for coworking spaces and hosts bi-annual destination summits for in-person team connection, but there is no mandatory office attendance. Is there an on-call requirement for this position? Yes. The role includes participation in an on-call rotation covering after-hours, weekend, and holiday support. Candidates should factor this into their timezone and lifestyle planning. What technical tools and technologies will I work with daily? You'll work extensively with Docker, Kubernetes, GitHub, Helm Charts, Terraform, CI/CD pipelines, and cloud platforms (AWS, Azure, GCP). Experience with software supply chain security and vulnerability scanning is a bonus. Does Chainguard offer equity as part of the compensation package? Yes. Chainguard grants stock options upon hire and promotion, allows participation in secondary offerings, and unusually offers a 10-year window to exercise your options. Do I need Kubernetes certifications (CKA/CKAD/CKS) to apply? Kubernetes certifications are listed as a bonus, not a strict requirement. Chainguard encourages candidates whose experience is close to the requirements to apply regardless.

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