Senior Technical Support Engineer, West

Chainguard; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible & Remote‑First Culture

Stock options

100% Covered Health Insurance

Flexible Time Off

18 Weeks Paid Parental Leave

Job summary

Chainguard in the United States is seeking a Senior Technical Support Engineer who will be the go‑to problem‑solver for enterprise customers using Chainguard Images, dig into complex mysteries, and partner with Engineering to squash bugs before they impact production.

You’ll triage, investigate, escalate when needed, document learnings, and translate technical lingo for both code whisperers and non‑technical stakeholders, while upholding SLAs and contributing to Knowledge Base.

Qualifications

• 5+ years supporting enterprise customers with a confident, calm approach.
• 3+ years with Linux, Docker and Kubernetes; you dream in containers.
• Demonstrates top‑tier customer experiences with stellar written and verbal communication.
• Cross‑functional harmony maker supporting Engineering, Customer Success, and more.
• Comfortable in the DevOps warzone: CI/CD, Linux, GitHub, Helm Charts, Terraform, Open source.
• Experience with AWS, Azure, or GCP; AWS EKS experience is a plus.
• Extra kudos for security frameworks, software supply chain security, or vulnerability scanning.
• CKA/CKAD/CKS or similar certs and interest in Kubestronauts.

Responsibilities

• Be the frontline agent: triage, investigate, manage, and resolve complex customer issues involving Chainguard Images.
• Escalate to Engineering when issues require deeper fixes.
• Communicate clearly to keep customers happy, informed, and within SLAs.
• Explain technical concepts to both developers and non‑technical stakeholders.
• Document write‑ups of new issues and contribute to Knowledge Base.
• Prioritize queue, drive clarity, and guide issues to resolution.
• Advocate bugs and feature requests to Engineering and GTM teams.
• Learn, teach, and share GitHub tricks with teammates.
• Participate in on‑call rotation for after‑hours, weekend, and holiday support.

Skills

Linux

Docker

Kubernetes

GitHub

CI/CD

Terraform

Helm charts

Open source

AWS

Azure

GCP

Education

Bachelor’s degree in STEM

Tools

GitHub

Helm charts

Terraform

Job description

Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk.

Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake.

Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital.

The role, in a nutshell:

We’re looking for a Senior Technical Support Engineer who’s equal parts problem-solver, translator, and customer hero. You’ll be the go-to person when customers hit snags with Chainguard Images, digging into technical mysteries, keeping folks informed, and partnering with Engineering to squash bugs before they cause chaos. This isn’t just “reset the password and move on” support: you’ll work on real, complex issues with modern tools (Docker, Kubernetes, GitHub, Helm charts, Terraform, etc.), make customers feel like superheroes themselves, and help shape how Chainguard delivers world-class support. Serious work, fun team, big impact.

What you’ll do:

• Be the frontline agent: Triage, investigate, manage, and annihilate complex customer issues involving Chainguard Images.
• Escalate wisely: Engage the Engineering team when things get spicy.
• Communicate like a pro: Keep customers (and your SLAs) happy, informed, and impressed.
• Bridge the tech lingo divide: Explain things clearly to both code whisperers and non-tech humans.
• Document like a librarian: Create detailed write-ups of new issues and throw helpful Knowledge Base nuggets into the mix.
• Channel your inner detective: Prioritize your own queue, drive clarity in communication, and proactively guide issues to resolution.
• Speak up smartly: Push bugs, feature requests, and hidden gremlins up to Engineering and GTM teams.
• Learn, teach, repeat: Seek new challenges, share wisdom, and maybe teach someone your favorite GitHub ninja trick.
• Be there when it counts: Participate in an on‑call rotation for after‑hours, weekend, and holiday support.

What we’re looking for:

• You’ve spent 5+ years supporting enterprise customers with a confident, calm approach.
• 3+ years under your belt with Linux, Docker and Kubernetes. You dream in containers.
• You deliver top‑tier customer experiences with stellar written and verbal communication.
• You're a cross‑functional harmony maker supporting teams across Engineering, Customer Success, and more.
• You're comfortable in the DevOps warzone: CI/CD, Linux, GitHub, Helm Charts, Terraform, Open source and all the good stuff.
• Experience with AWS, Azure, or GCP; AWS EKS experience is a plus.
• Extra kudos if you’ve flirted with security frameworks, software supply chain security, or vulnerability scanning.
• Extra kudos if you bring CKA, CKAD, CKS or KCSA certs and aspire to be a future Kubestronaut.
• Startup experience? Even better. You’ve navigated fast lanes before.
• A curious soul who learns faster than a caffeinated squirrel.
• You hold a bachelor’s degree (STEM preferred) or have equivalent battle scars from the real world.

About Us

We live and breathe our company values:

• We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better.
• We have a bias for intentional action — We prioritize, plan, try things, and fail fast.
• We don't take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey.
• We trust each other and assume good intentions — We're transparent with decisions to empower team members to make well informed decisions.

A few of the benefits we offer:

• Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
• Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
• 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
• Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
• 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.

If your experience is close but doesn't fulfill all requirements, We're building the best team in technology and are focused on hiring \"Chainguardians\" with unique backgrounds, perspectives, and experiences.

Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard's Global Candidate Privacy Notice.

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