CSM Role at Chainguard – Cybersecurity Career Growth

Chainguard; United States; Remote; USD 113,000 - 138,000; Full time

Benefits offered by this job

Remote-friendly culture

Equity stock options

Health insurance (100%)

Unlimited flexible time off

Parental leave 18 weeks

Job summary

Chainguard is seeking a Customer Success Manager to own post-sales engagements with Commercial customers. You will lead onboarding, implementation, and adoption while collaborating with Solutions Architects, Technical Support, Product Management, Engineering, and Sales to ensure successful onboarding and ongoing success.

You will manage relationships with multiple stakeholder levels, drive time-to-value, and help customers maximize Chainguard usage.

Qualifications

• 2+ years in customer-facing roles collaborating with technical and business teams (CS, Professional Services, TAC or related roles).
• Domain knowledge in Supply Chain Security, DevSecOps, AppSec, security infrastructure, vulnerability management, or software lifecycle.

Responsibilities

• Onboarding new customers and leading technical onboarding plans.
• Develop relationships with customer stakeholders across organizational levels.
• Coordinate training with customers and Edu team on features and security practices.
• Build hands-on product knowledge to help customers optimize Chainguard usage.
• Advocate for customer needs across internal teams and manage issues with Support/Engineering.
• Drive customer outcomes, adoption, and time-to-value through proactive engagement.

Skills

Customer success

Professional services

Technical account management

Sales collaboration

Job description

CSM Role at Chainguard – Cybersecurity Career Growth — Remote

Career Growth in a High-Demand Security Niche: Software supply chain security is one of the fastest-growing segments in cybersecurity (see CISA mandates, executive orders post-SolarWinds). Building domain expertise here — DevSecOps, container security, SBOM, vulnerability management — positions you well for senior CSM, Solutions Engineering, or even product roles at the intersection of security and cloud-native infrastructure.

Compensation Assessment: The \"up to $125K base + bonus\" structure is at the lower-to-mid range for a CSM role at a Series C/D-stage cybersecurity company. Market benchmarks for CSMs with 2–5 years of experience in SaaS/security typically run $110K–$145K base. The equity component (stock options with a 10-year exercise window) is unusually favorable — most startups offer 3 months post-termination. This could represent meaningful upside given the investor roster (Sequoia, Kleiner Perkins, IVP).

Green Flags:

• Early-stage startup energy with top-tier VC backing — real growth trajectory


• Autonomous, entrepreneurial scope — you'll build processes, not just follow them


• Unlimited PTO + 18-week parental leave signals genuine work-life balance intent

Yellow Flags:

• \"Up to\" salary language suggests the ceiling may not be guaranteed; negotiate carefully


• Early-stage CSM roles can blur into support or sales — clarify role boundaries in interviews

Overall, this is a strong career move for someone wanting deep security expertise, startup upside, and cross-functional visibility at a company with real market momentum.

Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk.

Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake.

Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital.

At Chainguard, we are on a mission to secure the software supply chain by default. Our team is founded by the industry's leading experts on open source software, security, and cloud native development. Chainguard's product portfolio includes Chainguard Images and Professional Services. Customers range from Fortune 500 companies in banking, fintech, government, and infrastructure to startups and SMBs. Join us as we help organizations secure their software supply chain from source to production.

The Role, in a Nutshell:

As a Customer Success Manager at Chainguard, you will be the post-sales primary point of contact for our Commercial customers. You will be responsible for leading customer engagements across onboarding, implementation, and adoption. In this role, you will work closely with Solutions Architects, Technical Support, Product Management, Engineering, and Sales to ensure the successful onboarding and support of your customers. You are their day-to-day contact, building relationships and driving outcomes, adoption, and time-to-value.

What You\'ll Do:

• Customer Onboarding: Lead the technical onboarding process for new customers. Partner with customers, pre-sales, and post-sales teams to understand requirements, goals, and challenges to formulate an onboarding plan.


• Account Management: Develop relationships with multiple levels of customer stakeholders from technicians to CISOs. Work closely with sales teams to identify the best path to renew and expand customers while minimizing churn risks.


• Training & Education: Collaborate with customers and our Edu team to ensure customers are educated on product features, best practices, and security principles.


• Product Expertise: Develop hands-on technical knowledge of Chainguard and stay up-to-date with industry trends, new features, and best practices so you can help customers optimize their use of Chainguard.


• Customer Advocacy: Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams. This role must align with many different internal teams, influencing them to act toward customer needs.


• Issue Management: Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution of customer issues.

What We\'re Looking For:

• 2+ years of experience in customer-facing roles collaborating with both technical and business teams — Customer Success, Professional Services, Technical Account Management, or a combination of those plus Sales, Solutions Engineering, or Technical Support.


• Relevant domain knowledge in one or more of the following: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, software development lifecycle.


• This is a strategic and proactive role. We expect this person to take full ownership of their customer portfolio and act with a high level of autonomy — including making key decisions to drive effective customer outcomes, deciding when to include executive or C-suite in escalations, how to de-risk or de-escalate customer issues, and advocating to internal teams including sales, product, and engineering.


• An entrepreneurial mindset — you will be required to both deviate from established procedures and often build entirely new processes or practices to best serve customers.


• A strong commitment to continuous personal and professional development, actively seeking opportunities to enhance skills, expand knowledge, and advance within your career and field.


• Driven, high emotional intelligence, and strong priority management skills.

Strongly Preferred:

• Previous early-stage startup experience


• Passion for technology & cybersecurity


• Relevant hands-on technical experience in one or more of the following domains: cloud computing environments (AWS, GCP, Azure), containers, Linux, Supply Chain Security, DevSecOps, AppSec, security infrastructure, regulatory compliance requirements, vulnerability management, software development lifecycle

Compensation: Up to $125,000 base salary + bonus

About Us

We live and breathe our company values:

• We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better.


• We have a bias for intentional action — We prioritize, plan, try things, and fail fast.


• We don't take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey.


• We trust each other and assume good intentions — We're transparent with decisions to empower team members to make well-informed decisions.

A Few of the Benefits We Offer:

• Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone, and internet costs.


• Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options.


• 100% Covered Health Insurance: We cover 100% of your health, vision, and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.


• Unlimited Flexible Time Off: Take the time you need — to do our best work, we need to recharge and reset.


• 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.

Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

Is this Customer Success Manager role fully remote? Yes, Chainguard is a remote-first company. The role includes a monthly stipend for coworking spaces, phone, and internet costs, plus bi-annual in-person destination summits for the team. What is the compensation for this CSM position at Chainguard? The role offers up to $125,000 base salary plus a performance bonus. Equity is also included in the form of stock options with an unusually generous 10-year exercise window. What technical background is required for this role? 2+ years in customer-facing roles is required. Domain knowledge in Supply Chain Security, DevSecOps, containers, AppSec, or vulnerability management is expected, with hands-on experience in cloud environments (AWS, GCP, Azure) or Linux strongly preferred. Does Chainguard cover health insurance for employees? Yes, Chainguard covers 100% of health, vision, and dental insurance premiums for both employees and their dependents — nothing is deducted from your paycheck. What type of customers will I be managing in this role? You'll manage a commercial customer portfolio that includes Fortune 500 enterprises across banking, fintech, government, and infrastructure, as well as startups and SMBs. High-profile logos include OpenAI, Snowflake, and Anduril.

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